Overnight Valet – Omni Hotel

Towne Park•Los Angeles, CA

About The Position

The Guest Service Associate provides attentive, friendly, and efficient hospitality services to guests. The role involves parking and retrieving guest vehicles safely and promptly, assisting with luggage and bell services, and helping guests with questions and other requests. The position is scheduled Friday and Saturday. The hourly base pay is $29.25 plus tips, with a $1.50 overnight shift differential. The associate welcomes and assists guests, shares information about the facility and nearby attractions, and handles vehicle claim checks, keys, parking records, and payments as needed. Work is routine and performed according to established procedures and instructions. Most work takes place outdoors for extended periods, potentially for the entire shift, with exposure to extreme heat or cold. Travel of up to 5% may be required.

Requirements

High school diploma or GED.
Valid driver’s license for the state where applying, or within a commutable distance of that state, as applicable.
One month of related experience and/or training, or an equivalent combination of education and experience.
Knowledge of principles and processes for providing customer and personal services.
Ability to read and write standard English and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence and present information effectively in one-on-one and small-group situations.
Ability to perform basic arithmetic, including operations with three-digit numbers and calculations using American currency.
Ability to understand 24-hour and military time systems and rates applicable to elapsed time.
Ability to perform parallel parking.
Ability to meet the physical demands of the role, including extended sitting or standing, movement and bending, and lifting or exerting up to 100 pounds occasionally, 50 pounds frequently, and 20 pounds constantly.

Nice To Haves

Ability to operate a manual transmission is highly desirable.

Responsibilities

Maintain a pleasant, friendly, and professional demeanor with guests, coworkers, and clients; acknowledge and greet guests within five feet and use guests’ last names.
Welcome guests using the salutation of the day, follow Towne Park phone etiquette, and remain in designated areas when not completing other tasks.
Park and retrieve vehicles slowly and cautiously; assist with bell services and luggage storage as needed; open vehicle and hotel doors for guests.
Assist guests with directions, taxis, reservations, and other inquiries; provide information about facility outlets, meeting rooms, amenities, and local attractions.
Deliver messages, items, and guest amenities as requested, and shuttle guests to location-approved destinations.
Explain parking rates and retrieval procedures to guests upon arrival.
Issue claim checks after receiving vehicle keys, collect claim checks before issuing keys, and maintain vehicle ticket information, including key tags, guest folios, vehicle location, damage surveys, and claim-check receipts.
Complete the location information on key tags after parking vehicles and calculate and collect vehicle revenue when needed.