Overnight Valet – Omni Hotel

Towne Park•Los Angeles, CA

About The Position

The Guest Service Associate provides attentive, friendly, and efficient hospitality services to guests. The role includes parking and retrieving guest vehicles safely and promptly, assisting with bell services and luggage, and helping guests during arrival and departure. Associates also answer questions, provide information about hotel amenities and local attractions, deliver requested items, and shuttle guests to approved locations. They explain parking rates and retrieval procedures, manage vehicle claim checks and records, and collect parking revenue when needed. The work schedule is Friday and Saturday. The hourly base pay is $29.25 plus tips, with a $1.50 overnight shift differential. The majority of work is outdoors for extended periods, potentially for the entire shift, and associates may be exposed to extreme heat and cold. Travel of up to 5% may be required.

Requirements

High school diploma or GED.
Valid driver's license for the state of application, or within a commutable distance from that state, as applicable.
One month of related experience and/or training, or an equivalent combination of education and experience.
Knowledge of principles and processes for providing customer and personal services.
Ability to read and write standard English; understand simple instructions, correspondence, and memos; write simple correspondence; and present information effectively in one-on-one and small-group situations.
Ability to perform basic arithmetic with three-digit numbers and to use American money, understand 24-hour and military time, and understand rates based on elapsed time.
Ability to perform parallel parking.

Nice To Haves

Ability to operate a manual transmission.

Responsibilities

Maintain a pleasant, friendly, and professional demeanor with guests, co-workers, and clients; greet guests promptly and use their last names.
Welcome guests using the salutation of the day, follow Towne Park phone etiquette, and remain in designated areas when not completing other tasks.
Park and retrieve vehicles slowly and cautiously; assist with bell services and luggage storage, and open vehicle and hotel doors for guests.
Assist guests with directions, taxis, reservations, and other inquiries; provide information about hotel outlets, meeting rooms, amenities, and local attractions.
Deliver messages, items, or guest amenities as requested and shuttle guests to approved locations.
Explain parking rates and retrieval procedures, issue and collect claim checks, and return vehicle keys according to procedures.
Complete and maintain vehicle and valet records, including key tags, guest folios, vehicle locations, damage surveys, and claim-check receipts.
Record vehicle locations on key tags after parking and calculate and collect parking revenue when needed.