Hotel Valet Attendant - Omni Fort Lauderdale

Towne Park•Fort Lauderdale, FL

7d•$13 - $23•Onsite

About The Position

The Guest Service Associate provides attentive, friendly, and efficient hospitality services to guests. The role involves safely and promptly parking and retrieving guest vehicles, assisting with luggage and bell services, and helping guests with directions, transportation, reservations, and other inquiries. The associate also shares information about facility amenities and local attractions, delivers requested items, and may shuttle guests to approved locations. The associate explains parking rates and retrieval procedures, manages claim checks and vehicle keys, records vehicle and ticket details, documents vehicle locations and damage surveys, and calculates and collects parking revenue when needed. The role follows established procedures and specific operational directions, with work checked frequently. Most work is performed outdoors, potentially for the full shift, in conditions that may include extreme heat or cold. Travel of up to 5% may be required.

Requirements

High school diploma or GED.
Valid driver’s license for the state where applying to work, or within a commutable distance from that state, as applicable.
One month of related experience and/or training, or an equivalent combination of education and experience.
Knowledge of principles and processes for providing customer and personal services.
Ability to read and write standard English, comprehend simple instructions and short correspondence, and write simple correspondence.
Ability to present information effectively in one-on-one and small-group situations.
Ability to perform basic arithmetic with three-digit numbers and to use American currency.
Ability to understand 24-hour and military time systems and rates applicable to elapsed time.
Ability to perform parallel parking.
Ability to meet the physical demands of the role, including lifting up to 100 pounds occasionally, 50 pounds frequently, and 20 pounds constantly.

Nice To Haves

Ability to operate a manual transmission.

Responsibilities

Maintain a pleasant, friendly, and professional demeanor with guests, co-workers, and clients; greet guests and use their last names during interactions.
Welcome guests using the salutation of the day, follow Towne Park phone etiquette, and wait in designated areas when not completing other tasks.
Park and retrieve vehicles safely and cautiously; assist with bell services and luggage storage, and open vehicle and hotel doors for guests.
Assist guests with directions, taxis, reservations, and other inquiries; provide information about facility outlets, meeting rooms, amenities, and local attractions.
Deliver messages, items, or guest amenities as requested and shuttle guests to approved locations.
Explain parking rates and vehicle retrieval procedures to guests.
Issue claim checks after receiving vehicle keys and collect claim checks before returning keys.
Complete and maintain ticket information, including key tags, guest folios, vehicle locations, damage surveys, and claim-check receipts; record the vehicle location on key tags after parking.
Calculate and collect parking revenue when needed.