Hotel Door Attendant - Omni Fort Lauderdale

Towne Park • Fort Lauderdale, FL

7d • $16 - $24

About The Position

The Door Attendant provides attentive, friendly, and efficient hospitality services to hotel guests. The role includes opening doors for guests entering and exiting the facility, helping guests with transportation to off-site locations, and providing information and assistance with guest requests. The position follows established practices and procedures, with work checked or verified frequently. Most work is performed outdoors for extended periods, potentially for the entire shift, in conditions that may include extreme heat or cold. Travel of up to 5% may be required.

Requirements

• High school diploma or general education degree.
• One to three months of related experience and/or training, or an equivalent combination of education and experience.
• Must be at least 18 years old for insurance purposes and able to pass a criminal background check and drug screen.
• Must complete the Wheelchair Safety Training course provided by Towne Park.
• Knowledge of customer service.
• Ability to read and write standard English; comprehend simple instructions, short correspondence, and memos; and write simple correspondence.
• Ability to present information effectively in one-on-one and small-group situations to guests, clients, and employees.
• Ability to perform basic arithmetic involving three-digit numbers, multiplication and division with 10s and 100s, and American currency.
• Ability to understand 24-hour and military time systems and rates applicable to time passed.
• Ability to maintain accuracy and composure under pressure.
• If providing valet parking or shuttle services, may be subject to additional requirements.

Responsibilities

• Maintain a pleasant, friendly, and professional demeanor with guests, co-workers, and clients; acknowledge and greet guests within five feet, use guest last names, and welcome guests with the salutation of the day.
• Use proper Towne Park phone etiquette and remain in designated areas when not completing tasks.
• Assist guests with room changes and delivery or pickup of items to guest rooms; open vehicle and hotel doors for guests.
• Help guests with directions, taxis, reservations, and other inquiries; provide information about facility outlets, meeting rooms, amenities, and local attractions; deliver messages, items, and guest amenities as requested.

Benefits

• Eligible employees may enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits.
• Eligible employees may enroll in the company’s 401k retirement savings plan.
• Hourly base pay of $16 plus $4–$8 per hour in tips.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED