Valet Attendant - One Hotel Nashville

Towne Park•Nashville, TN

19h•$9 - $10

About The Position

The Guest Service Associate provides attentive, friendly, and efficient hospitality services to guests. The role includes parking and retrieving guest vehicles promptly and safely, assisting with luggage during guest arrivals and departures, and supporting guests with directions, transportation, reservations, facility information, and other inquiries. The attendant explains parking rates and retrieval procedures, manages vehicle keys and claim checks, maintains accurate valet and vehicle records, and collects parking revenue when needed. The work is routine and performed according to established practices, procedures, and specific operational directions. Most work takes place outdoors for extended periods, potentially for the entire shift, in conditions that may include extreme heat or cold. Travel of up to 5% may be required.

Requirements

High school diploma or GED.
Valid driver’s license for the state of application, or within a commutable distance from that state, as applicable.
One month of related experience and/or training, or an equivalent combination of education and experience.
Knowledge of principles and processes for providing customer and personal services.
Ability to read and write standard English, comprehend simple instructions and short correspondence, write simple correspondence, and present information effectively in one-on-one and small-group settings.
Ability to perform basic arithmetic, including addition and subtraction of three-digit numbers and multiplication and division with 10s and 100s, including calculations involving American money.
Ability to understand 24-hour and military time systems and rates applicable to elapsed time.
Ability to perform parallel parking.
Ability to meet the stated physical demands, including lifting or exerting up to 100 pounds occasionally, up to 50 pounds frequently, and up to 20 pounds constantly.

Nice To Haves

Ability to operate a manual transmission.

Responsibilities

Maintain a pleasant, friendly, and professional demeanor with guests, co-workers, and clients; acknowledge and greet guests within five feet and use guests’ last names.
Welcome guests using the salutation of the day, follow proper phone etiquette, and remain in designated areas when not completing other tasks.
Park and retrieve vehicles slowly and cautiously; assist with bell services and luggage storage as needed; and open vehicle and hotel doors for guests.
Assist guests with directions, taxis, reservations, and other inquiries; provide information about facility outlets, meeting rooms, amenities, and local attractions.
Deliver messages, items, and guest amenities as requested, and shuttle guests to locations approved by the property.
Explain parking rates and vehicle retrieval procedures to guests upon arrival.
Issue claim checks after receiving vehicle keys and collect claim checks before returning keys.
Complete and maintain valet records, including key tags, guest folios, vehicle locations, damage surveys, and claim-check receipts; record vehicle locations on key tags after parking.
Calculate and collect parking revenue when needed.