Hotel Valet Attendant - Hotel Lucia

Towne Park • Portland, OR

3d • Onsite

About The Position

The Hotel Valet Attendant, described in the posting as a Guest Service Associate, provides attentive, friendly, and efficient hospitality services to hotel guests. The role parks and retrieves guest vehicles safely and promptly, assists with luggage and bell services as needed, and supports guests during arrival and departure. The associate also provides information and directions, responds to guest inquiries, and explains parking rates and vehicle-retrieval procedures. The position follows established practices and procedures under specific direction, with work frequently checked or verified.

Requirements

• High school diploma or GED.
• Valid driver’s license for the state of application or within a commutable distance from that state, as applicable.
• One month of related experience and/or training, or an equivalent combination of education and experience.
• Knowledge of principles and processes for providing customer and personal services.
• Ability to read and write standard English; comprehend simple instructions, short correspondence, and memos; and write simple correspondence.
• Ability to present information effectively in one-on-one and small-group situations with guests, clients, and coworkers.
• Ability to perform basic arithmetic, including calculations using American money, and to understand 24-hour and military time systems and rates applicable to elapsed time.
• Ability to perform parallel parking.

Nice To Haves

• Ability to operate a manual transmission is highly desirable.

Responsibilities

• Maintain a pleasant, friendly, and professional demeanor with guests, coworkers, and clients; acknowledge and greet guests promptly and use guests’ last names during interactions.
• Welcome guests using the salutation of the day, follow Towne Park phone etiquette, and remain in designated areas when not completing tasks.
• Park and retrieve vehicles slowly and cautiously; assist with bell services and luggage storage; open vehicle and hotel doors for guests.
• Assist guests with directions, taxis, reservations, and other inquiries; provide information about facility outlets, meeting rooms, amenities, and local attractions.
• Deliver messages, items, and guest amenities as requested, and shuttle guests to approved destinations.
• Explain parking rates and retrieval procedures to guests upon arrival.
• Issue claim checks after receiving vehicle keys, collect claim checks before issuing keys, and accurately complete and maintain vehicle ticket information, including key tags, guest folios, vehicle locations, damage surveys, and claim-check receipts.
• Record the vehicle location on each key tag after parking and calculate and collect revenue when needed.

Benefits

• Employees may enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits, subject to eligibility and plan terms.
• Employees may enroll in the company’s 401(k) retirement savings plan, subject to eligibility and plan terms.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED