City Manager - Valet Accounts - Auburn, AL

Parking Management Company•Auburn, AL

3d•$70,000 - $80,000

About The Position

The Valet City Manager oversees the operations, financial performance, and service quality of multiple valet locations within a designated city or region. The role ensures efficient service delivery, strong client relationships, exceptional customer experiences, revenue growth, and compliance with company policies and local regulations. The City Manager serves as a key liaison between PMC, property owners, business partners, and municipal stakeholders, and leads staff across the locations. The position reports to the Area Manager and is classified as exempt. Travel between sites may be required, and flexible hours may be needed, particularly during financial close periods. Employees may need to use a personal cell phone for work-related communications and applications; reimbursement follows company policy. The work takes place in indoor and outdoor settings, including on-site locations and corporate environments. Duties may involve use of computers and phones, and extended periods of sitting, standing, and walking, as well as lifting moderate weights when necessary. Specific vision abilities may be needed for on-site awareness and safety. The position is full-time. Compensation is salary plus bonus opportunities, with salary varying by market and applicable experience. Benefits and other offerings include medical, dental, and vision insurance upon eligibility; 401(k) upon eligibility; life and critical illness supplemental insurance; paid time off; paid training; an internal leadership development program; tuition assistance through Bellevue University up to $5,250 per year; and nationwide discounts through Perks at Work. PMC also describes itself as a military-friendly employer.

Requirements

At least 5 years of experience in valet parking, hospitality, transportation, or operations management.
A proven track record of managing multiple locations and large teams.
Strong financial acumen and experience with budgeting, financial reporting, and revenue optimization.
Experience in client relationship management, contract negotiations, and business development.
Familiarity with local parking laws, permits, and compliance regulations.
Valid driver’s license and reliable transportation.
Maintain an acceptable motor vehicle record with no more than three moving violations within a three-year period.
Pass and maintain a clean background check.
Strong client-management, communication, issue-resolution, and relationship-building skills.
Practical knowledge of training methods, operational software, and leadership principles, including hands-on coaching and team building.
Expertise in payroll management, scheduling, and overtime control.
Proficiency with relevant technology, particularly revenue-management and scheduling software.
Ability to communicate complex information clearly and concisely and provide regular reports.
Adaptability and flexibility to manage frequent travel, changing environments, and unexpected operational challenges.
Ability to perform the essential duties satisfactorily, with reasonable accommodation where applicable.
Ability to meet the described physical demands, including extended sitting, standing, and walking, lifting moderate weights when necessary, and the specified vision abilities.

Nice To Haves

Bachelor’s degree in business, hospitality, management, or a related field; preferred but not required.

Responsibilities

Oversee daily operations at multiple valet locations; develop and enforce procedures, safety protocols, and company policies; conduct site visits and optimize traffic flow, space utilization, and service efficiency.
Recruit, hire, train, and manage valet supervisors, attendants, and operational staff; conduct evaluations and coaching; address development, scheduling, staffing, and employee-relations needs.
Monitor revenue, expenses, and profitability; oversee cash handling and financial reporting; identify revenue-growth and efficiency opportunities; prepare and present financial reports and forecasts.
Serve as a primary contact for property owners, business partners, and municipal stakeholders; address concerns, negotiate contracts, maintain relationships, and identify business opportunities.
Maintain high customer-service standards across locations; monitor and respond to feedback, complaints, and service issues; implement training to improve guest interactions.
Ensure compliance with parking regulations, permits, legal requirements, and company safety policies; conduct safety audits and training.
Oversee valet equipment, ticketing systems, and payment-processing technology; recommend technology upgrades and coordinate implementation with IT departments and vendors.
Travel for site visits, operational support, and new account launches as needed; communicate performance updates and insights to leadership.
Involve staff in planning and process improvement, take responsibility for team performance, provide feedback, support development, and promote quality and professional growth.
Attend required staff meetings, complete assigned training, and perform other tasks supporting operational and financial objectives; work flexible hours when needed and travel occasionally for financial reviews, audits, or corporate meetings.
Manage payroll-related scheduling and overtime control, and guide managers in creating efficient schedules and monitoring labor costs.
Communicate and report regularly to operations and HR, departments, external vendors, clients, and other stakeholders.