City Manager - Valet Accounts - Auburn, AL

Parking Management•Auburn, AL

About The Position

The Valet City Manager oversees the operations, financial performance, and service quality of multiple valet locations within a designated city or region. The role leads valet parking operations to ensure efficient service delivery, profitability, and high customer satisfaction while managing staff, client relationships, revenue, and compliance with company policies and local regulations. The City Manager serves as a key liaison among the company, property owners, business partners, and municipal stakeholders, supporting business growth and operational excellence. The position includes oversight of daily operations at multiple locations; recruitment, training, development, and management of staff; financial monitoring and reporting; client relationship management and contract negotiations; customer service quality; compliance and safety; and the use and maintenance of equipment and technology. Travel for site visits and account launches may be required. Flexible hours may be needed, particularly during financial close periods, and occasional travel for financial reviews, audits, or corporate meetings may be required. Employees may need to use a personal cell phone for work-related communication, with reimbursement according to company policy. The role works in indoor and outdoor settings, including on-site and corporate environments, and involves collaboration with teams, vendors, and clients. Duties may include extended sitting, standing, and walking, and lifting moderate weights when necessary. A valid driver’s license, reliable transportation, and an acceptable motor vehicle record are required. The position is exempt under the Fair Labor Standards Act and is full-time.

Requirements

At least 5 years of experience in valet parking, hospitality, transportation, or operations management.
Proven experience managing multiple locations and large teams.
Strong financial acumen, including budgeting, financial reporting, and revenue optimization.
Experience in client relationship management, contract negotiations, and business development.
Familiarity with local parking laws, permits, and compliance regulations.
Valid driver’s license and reliable transportation.
Acceptable motor vehicle record, with no more than three moving violations within a three-year period.
Must pass and maintain a clean background check.
Strong client-management, communication, leadership, coaching, team-building, and reporting skills.
Knowledge of basic training methods, operational software, and leadership principles.
Experience managing payroll scheduling and overtime control, and instructing managers in efficient scheduling.
Proficiency with relevant technology, including PMC revenue-management and scheduling software; ability to coordinate technology rollouts with IT departments and vendors.
Ability to adapt to changing environments, frequent travel, and unexpected operational challenges.
Ability to work flexible hours when needed, including during financial close periods, and travel occasionally for reviews, audits, or corporate meetings.

Nice To Haves

Bachelor’s degree in business, hospitality, management, or a related field (preferred but not required).

Responsibilities

Oversee daily operations at multiple valet parking locations and conduct site visits to monitor service quality, vehicle handling, and compliance with company standards.
Develop and enforce operational procedures, safety protocols, and company policies; improve traffic flow, space utilization, and service efficiency.
Recruit, hire, train, manage, evaluate, and coach valet supervisors, attendants, and operational staff; address scheduling, staffing needs, employee relations, and development.
Monitor revenue, expenses, and profitability; oversee cash handling, financial reporting, and compliance with financial procedures.
Identify revenue-growth opportunities through pricing adjustments, new services, and operational efficiencies, and prepare financial reports and forecasts for senior management.
Serve as the primary contact for property owners, business partners, and municipal stakeholders; address concerns, negotiate contracts, maintain relationships, and identify business opportunities.
Monitor customer feedback and complaints, resolve service issues, and implement training to improve guest interactions and service quality.
Ensure compliance with local parking regulations, permits, legal requirements, and company safety policies; conduct safety audits and training.
Oversee valet equipment, ticketing systems, and payment-processing technology, and recommend technology upgrades.
Travel to locations to oversee performance, address challenges, and support new account launches; provide leadership with operational updates and performance insights.
Involve staff in planning, decision-making, and process improvement; provide regular feedback, encourage professional growth, and take responsibility for team performance.
Attend required staff meetings and complete assigned training modules; support additional operational and financial objectives as needed.

Benefits

Medical, vision, and dental insurance upon eligibility.
401(k) upon eligibility.
Life insurance and critical illness supplemental insurance.
Bonus opportunities.
Internal leadership development program.
Paid time off.
Paid training.
Tuition assistance through Bellevue University, up to $5,250 per year.
Nationwide discounts through Perks at Work.
Reimbursement for work-related personal cell phone usage according to company policy.