About The Position

The Lead Field Service Technician performs field service work while providing operational and leadership support across assigned multifamily communities, particularly in emerging, remote, and developing markets. Reporting to the Operations Manager, this hands-on role supports service quality, operational consistency, technician development, and client satisfaction while remaining actively involved in service execution. It may provide local operational support when a Field Service Leader is unavailable or a market is growing, including coordinating coverage, coaching technicians, and addressing service challenges. The position offers an opportunity to develop leadership skills and prepare for potential advancement to a Field Service Leader role. The schedule is Friday through Tuesday, starting at 6 a.m., with Wednesday and Thursday off. The role is part-time, approximately 20–30 hours per week, primarily during daytime hours, with occasional flexibility to meet business needs. Pay is $22.00 per hour. Mileage is reimbursed monthly through the company reimbursement program.

Requirements

  • Must be at least 18 years old.
  • Must be authorized to work in the U.S.
  • High school diploma or GED required.
  • Valid driver's license and current auto insurance listing the applicant as a covered driver.
  • Reliable open-bed pickup truck or a vehicle capable of towing an open utility trailer that meets company requirements.
  • Smartphone with a data plan to access company applications and communications; a stipend is provided.
  • Willingness to receive SMS/text communications during pre-employment and employment, including updates, scheduling, and work-related information.
  • Ability to perform physically active work, including lifting up to 50 lbs., walking long distances, climbing stairs, and working outdoors in varying weather conditions.
  • Ability to safely operate a manual tamper and perform repetitive physical tasks.
  • Ability to work safely in and around service areas, including elevated platforms, ladders, and uneven terrain.
  • Comfort working around trash, recycling, and related materials.
  • Ability to travel throughout the assigned market, with occasional travel outside the local area as needed.
  • Availability for approximately 20–30 hours per week, primarily during daytime hours, with occasional schedule flexibility to support business needs.
  • Dependable, takes pride in quality work, and enjoys solving problems and improving how work gets done.
  • Communicates well and builds positive relationships with teammates and clients.
  • Comfortable working independently and taking initiative.
  • Interest in developing leadership skills and helping others succeed.
  • Comfort using mobile apps and technology for work.

Nice To Haves

  • Experience in field operations, logistics, valet trash, waste management, or a similar service environment is helpful.

Responsibilities

  • Perform field service work in accordance with company standards for safety, cleanliness, service quality, and client satisfaction.
  • Provide operational support in emerging, remote, and developing markets.
  • Step in for Field Service Leaders during absences and support assigned service areas and field teams.
  • Coordinate same-day service coverage and route assignments in response to call-offs, service gaps, and changing priorities.
  • Help maintain consistent, high-quality service across assigned communities.
  • Onboard, train, and coach technicians, supporting their development and reinforcing standard work practices.
  • Conduct community service-quality and safety audits and help coordinate corrective actions.
  • Identify service and operational trends and recommend improvements that support consistency and market growth.
  • Conduct field visits to evaluate service execution, safety practices, and route performance.
  • Respond to routine service issues and escalate complex concerns, safety matters, and personnel issues to the Operations Manager.
  • Fill in on service when needed due to staffing gaps, absences, business needs, launches, or high-volume periods.
  • Support market launches and stabilization, including container distribution, technician training, client onboarding support, service-quality checks, and community events.
  • Coordinate day to day with Field Service Leaders and provide operational updates and handoffs during coverage periods.
  • Complete minor equipment repairs and report equipment or operational issues requiring additional support.
  • Build positive working relationships with technicians, Field Service Leaders, Operations leadership, property teams, and clients.
  • Promptly report safety hazards, equipment concerns, and operational issues.

Benefits

  • Monthly mileage reimbursement through the company reimbursement program.
  • Smartphone stipend.
  • DailyPay flexibility.
  • Supportive team environment.
  • Clear path to leadership and career advancement.
  • Opportunity to develop leadership, coaching, and field operations skills.
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