About The Position

The Part-Time Lead Field Service Technician performs field service work while supporting service quality, safety, operational consistency, technician development, and client satisfaction across assigned multifamily communities. The position combines hands-on service execution with leadership support in emerging, remote, and developing markets, and is intended to help prepare the employee for potential advancement to a Field Service Leader role. When a Field Service Leader is unavailable or a market is developing, the technician provides local operational support, coordinates service coverage, coaches technicians, addresses service challenges, and helps keep day-to-day operations running smoothly. The role also involves identifying trends and recommending process improvements to prevent future service issues. The position is part-time, approximately 20–30 hours per week, primarily during daytime hours. The stated schedule is Friday through Tuesday, starting at 6 a.m., with Wednesday and Thursday off. Pay is $22.00 per hour, with monthly mileage reimbursement. A smartphone with a data plan is required, and a stipend is provided for it.

Requirements

  • Must be at least 18 years old.
  • Authorized to work in the United States.
  • High school diploma or GED required.
  • Valid driver's license and current auto insurance listing the applicant as a covered driver.
  • Reliable open-bed pickup truck or a vehicle capable of towing an open utility trailer that meets company requirements.
  • Smartphone with a data plan to access company applications and communications; a stipend is provided.
  • Willingness to receive SMS/text communications during pre-employment and employment, including updates, scheduling, and work-related information.
  • Ability to perform physically active work, including lifting up to 50 pounds, walking long distances, climbing stairs, and working outdoors in varying weather.
  • Ability to safely operate a manual tamper and perform repetitive physical tasks.
  • Ability to work safely in and around service areas, including elevated platforms, ladders, and uneven terrain.
  • Comfort working around trash, recycling, and related materials.
  • Ability to travel throughout the assigned market and occasionally outside the local area as needed.
  • Availability to work approximately 20–30 hours per week, primarily during daytime hours, with occasional schedule flexibility for business needs.
  • Dependability, pride in quality work, problem-solving ability, effective communication, relationship-building, initiative, and interest in developing leadership skills.
  • Comfort using mobile apps and technology for work.

Nice To Haves

  • Experience in field operations, logistics, valet trash, waste management, or a similar service environment is helpful.

Responsibilities

  • Perform field service work while maintaining company standards for safety, cleanliness, service quality, and client satisfaction.
  • Provide operational support in emerging, remote, and developing markets.
  • Cover for Field Service Leaders during absences and support assigned service areas and field teams.
  • Coordinate same-day service coverage and route assignments in response to call-offs, service gaps, and changing priorities.
  • Help ensure consistent, high-quality service across assigned communities.
  • Onboard, train, and coach technicians; support their development and reinforce standard work practices.
  • Conduct community service-quality and safety audits and help coordinate corrective actions.
  • Identify service and operational trends and recommend improvements that support consistency and market growth.
  • Conduct field visits to evaluate service execution, safety practices, and route performance.
  • Respond to routine service issues and escalate complex concerns, safety matters, and personnel issues to the Operations Manager.
  • Fill in on service as needed for staffing gaps, absences, business needs, launches, or high-volume periods.
  • Support market launches and stabilization, including container distribution, technician training, client onboarding support, service-quality checks, and community events.
  • Coordinate day-to-day with Field Service Leaders and provide operational updates and handoffs during coverage periods.
  • Complete minor equipment repairs and report equipment or operational issues requiring additional support.
  • Build positive working relationships with technicians, Field Service Leaders, Operations leadership, property teams, and clients.
  • Promptly report safety hazards, equipment concerns, and operational issues.

Benefits

  • Monthly mileage reimbursement through the company reimbursement program.
  • Smartphone stipend for the required data plan.
  • DailyPay flexibility.
  • Supportive team environment.
  • Clear path to leadership and career advancement.
  • Opportunity to develop leadership, coaching, and field operations skills.
  • Active, outdoor work.
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