Valet Attendant- The Colcord

Coury Hospitality•Oklahoma City, OK

About The Position

The Valet Attendant greets and receives customers while providing high-quality, gracious, and professional service. The role includes directing vehicle traffic, parking and securing guest vehicles, recording guest and parking information on the correct valet ticket, assisting with luggage, arranging transportation, completing guest errands and deliveries, and transporting guests in a company vehicle within a five-mile radius of the hotel. Associates may be scheduled at either of two valet station locations. The attendant is expected to maintain a professional appearance and uniform, respond appropriately to guest service issues, and prioritize safety. Additional duties may be assigned or revised according to business volume and operational needs.

Requirements

Maintain a valid driver's license and a clean driving record.
Have no more than one moving violation in a two-year period and pass an annual motor vehicle record (MVR) screen.
Be at least 19 years old.
Be able to drive a stick-shift transmission and all types of vehicles.
Have thorough knowledge of local areas and roads.
Have three years of experience driving vehicles.
Have a strong understanding of English.
Communicate effectively with others verbally and in writing.
Provide excellent customer service and maintain a professional demeanor.
Wear comfortable, closed-toe, non-skid shoes.
Be able to lift and transport at least 50 pounds and push or pull carts and other equipment weighing up to 250 pounds.
Be able to perform various physical movements throughout work areas, stand and maintain mobility for up to four hours, run up to 500 yards as many as 50 or more times per day, and enter and exit customer vehicles up to 50 or more times daily.
Be willing to work outdoors in all types of weather and attend scheduled shifts despite inclement weather.

Nice To Haves

Previous valet experience.
Previous customer service experience.

Responsibilities

Direct vehicle traffic at the hotel or restaurant entrance.
Secure taxis or other transportation for guests and visitors.
Assist guests with luggage and belongings.
Park and secure guest vehicles, providing the fastest possible return time.
Record guest information and vehicle parking location on valet tickets; use the correct ticket color for hotel, restaurant, or event service and advise guests of associated charges.
Return rental vehicles for guests.
Complete errands and deliveries for guests.
Answer questions about the hotel, restaurant, and surrounding areas.
Transport guests in the company vehicle to locations within a five-mile radius of the hotel.
Provide efficient, gracious, and professional guest service and perform duties with the goal of maximizing guest service.
Maintain professional conduct, appearance, and uniform standards, recognizing that actions and communications are visible to guests.
Respond graciously to guest service issues and report them to management.
Prioritize safety while working and driving.
Work at either of the two valet station locations as scheduled.