Valet Attendant- The Colcord

Coury Hospitality•Oklahoma City, OK

2d•Onsite

About The Position

The Valet Attendant works in the Front Office department at Colcord Hotel and reports to the Valet Manager. The role focuses on welcoming guests and providing attentive service by parking and securing vehicles, assisting with luggage, arranging transportation, and driving guests in the company vehicle within a five-mile radius of the hotel. Associates may be assigned to either of the two valet stations. The position requires professional conduct and appearance, reliable vehicle handling, and attention to safety in a fast-paced guest-facing environment. The role involves substantial physical activity and working outdoors in all types of weather.

Requirements

Maintain a valid driver’s license and a clean driving record; pass an annual motor vehicle record screen.
Have no more than one moving violation over a two-year period.
Be at least 19 years old.
Be able to drive vehicles with manual transmissions and drive all types of vehicles.
Have thorough knowledge of local areas and roads.
Have three years of experience driving vehicles.
Have a strong understanding of English and communicate effectively verbally and in writing.
Provide excellent customer service and maintain a professional demeanor.
Be able to lift and transport at least 50 pounds.
Be able to push or pull carts and other equipment weighing up to 250 pounds.
Be able to perform varied physical movements throughout work areas and stand and maintain well-paced mobility for up to four hours at a time.
Be able to run up to 500 yards, up to 50 or more times per day, and enter and exit customer vehicles up to 50 or more times daily.
Be willing to work outdoors in all types of weather and attend scheduled shifts during inclement weather.
Wear comfortable, closed-toe, non-skid shoes.

Nice To Haves

Previous valet experience.
Previous customer service experience.

Responsibilities

Direct vehicle traffic at the hotel or restaurant entrance and secure taxis or other transportation for guests and visitors.
Assist guests with luggage and belongings.
Safely park and secure guest vehicles and provide the fastest possible return time.
Record guest information and vehicle parking location on the valet ticket; use the correct ticket color for hotel, restaurant, or event service and inform guests of any associated charge.
Return rental vehicles for guests.
Complete guest errands and deliveries.
Answer questions about the hotel, restaurant, and surrounding areas.
Transport guests in the company vehicle to locations within a five-mile radius of the hotel.
Provide gracious, professional, and efficient service with the goal of maximizing guest satisfaction.
Maintain professional conduct, appearance, and uniform standards while working in view of guests.
Respond graciously to guest service issues and report them to management.
Prioritize safety while working and driving.
Perform additional duties as assigned or adjusted by management based on business volume and work needs.