Overnight Valet Attendant-(The Notary)

Towne Park • Philadelphia, PA

2d

About The Position

The Guest Service Associate provides attentive, friendly, and efficient hospitality services to guests. The role parks and retrieves guest vehicles safely and promptly and, where applicable, assists with luggage delivery, pickup, and storage during guest arrival and departure. The position is at The Notary, with a Thursday-to-Sunday overnight schedule. Compensation is $14.50 per hour plus tips. Travel of up to 5% may be required.

Requirements

• High school diploma or GED.
• A valid driver’s license for the state where applying, or within a commutable distance from that state, as applicable.
• One month of related experience and/or training, or an equivalent combination of education and experience.
• Knowledge of principles and processes for providing customer and personal services.
• Ability to read and write standard English; comprehend simple instructions, short correspondence, and memos; and write simple correspondence.
• Ability to present information effectively in one-on-one and small-group situations to guests, clients, and employees.
• Ability to perform basic arithmetic, including operations with three-digit numbers and multiplying or dividing by tens and hundreds, using American money.
• Ability to understand 24-hour and military time systems and rates based on elapsed time.
• Ability to perform parallel parking.
• Ability to meet the role’s physical demands, including extended sitting or standing, walking, running, handling objects, climbing stairs, and lifting or exerting force as described in the posting.
• Ability to work outdoors for extended periods, including in extreme heat and cold.

Nice To Haves

• Ability to operate a manual transmission is highly desirable.

Responsibilities

• Maintain a pleasant, friendly, and professional demeanor with guests, co-workers, and clients; greet guests within five feet and use their last names during interactions.
• Use the salutation of the day, welcome guests, follow Towne Park phone etiquette, and wait in designated areas when not completing tasks.
• Park and retrieve vehicles slowly and cautiously; assist with bell services and luggage storage, and open vehicle and hotel doors for guests.
• Help guests with directions, taxis, reservations, and other inquiries; provide information about facility outlets, meeting rooms, amenities, and local attractions; deliver requested messages, items, or guest amenities; and shuttle guests to approved locations.
• Explain parking rates and vehicle retrieval procedures; issue claim checks after receiving vehicle keys and collect claim checks before issuing keys.
• Complete and maintain vehicle ticket information, including key tags, guest folios, vehicle locations, damage surveys, and claim-check receipts; record vehicle locations on key tags after parking.
• Calculate and collect vehicle revenue when needed.

Benefits

• Eligible employees may enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits.
• Eligible employees may enroll in the company’s 401k retirement savings plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED