Valet Attendant (OVERNIGHT)

Hard Rock Hotel & Casino Ottawa • Bristol, TN

3d • $2 - $25

About The Position

The Valet Attendant parks and retrieves guest vehicles, assists with luggage, directs traffic at the property entrance, escorts guests to rooms, provides property and room orientations, stores and retrieves luggage, delivers packages and other items, maintains the entrance and lobby, and provides guests with directions and information. The role also includes greeting guests, opening doors, and assisting guests as they enter and exit vehicles.

The attendant provides attentive, professional guest service while coordinating with hotel staff and other departments. They help maintain a safe, clean, and orderly environment, follow company procedures and applicable regulations, and protect confidential guest, team member, and company information. Additional duties may be assigned by managers or supervisors.

Requirements

• High school diploma or equivalent.
• At least 2 months of valet and/or bell services experience.
• Valid driver's license with a clean record for the previous 3 years.
• Ability to operate both manual and automatic transmission vehicles.
• Obtain and maintain all licenses and certifications required by Federal, State, and Gaming/Lottery regulations.
• Successfully pass a background check and drug screening.
• Ability to work nights, weekends, and holidays.
• Ability to provide service that creates a positive, memorable guest experience and encourages guests to return.
• Commitment to exceeding position responsibilities in support of organizational goals.
• Professional, excited, enthusiastic, and outgoing demeanor.
• Strong communication and listening skills and a friendly, outgoing personality.
• Punctuality and excellent time management skills.
• Ability to understand and use basic written or spoken language to communicate information and ideas.
• Ability to read, understand, and write simple instructions, short correspondence, and memos.
• Ability to perform basic numerical operations, including counting, addition, subtraction, multiplication, and division.
• Ability to work effectively with internal and external guests and team members, using patience, tact, and diplomacy.
• Fluency in English.

Nice To Haves

• Knowledge of additional languages.

Responsibilities

• Offer guests assistance with luggage and transfer luggage and other items to and from vehicles as needed.
• Thank departing guests and invite them to return.
• Escort guests to rooms, orient them to the property and guest room, place luggage according to their preferences, and offer further assistance.
• Store and retrieve guest luggage.
• Assist individuals and groups with check-in, checkout, and room changes.
• Deliver newspapers, messages, packages, mail, and other items to guest rooms, meeting rooms, and offices.
• Keep the property entrance, lobby, and bell closet clean and orderly.
• Park and retrieve vehicles safely and efficiently in designated areas.
• Lock vehicles, secure keys, match claim tickets, and deliver vehicles to the correct guests.
• Assess and document vehicle damage before taking possession of vehicles.
• Open vehicle doors and assist guests entering and exiting vehicles.
• Maintain smooth traffic flow at the property entrance.
• Use bell carts carefully and keep them clean and in good condition.
• Request taxis and shuttles for guests as needed.
• Notify the Front Desk of VIP arrivals.
• Open doors for guests entering or leaving the property.
• Greet guests in public areas, answer questions, handle requests, provide directions, and engage guests in conversation.
• Maintain an alert position at the assigned post.
• Keep the Hotel Operations Manager informed about hotel business.
• Communicate positively and professionally with team members and provide recognition to colleagues and leaders.
• Participate in meetings, including Sound Check meetings, to learn about programs, products, procedures, opportunities, events, and activities.
• Help maintain a healthy and safe environment for guests and co-workers.
• Learn and share information about property facilities, services, operating hours, events, conferences, and amenities; promote property outlets.
• Escort guests to locations within the property when possible or provide clear directions.
• Resolve guest complaints according to property procedures.
• Contribute to a positive work environment where employees can maximize their potential.
• Listen to feedback from guests, team members, and managers to improve personal and property performance.
• Work collaboratively to complete required activities and deliver Amplified Service.
• Offer guests a warm greeting, maintain a positive presence, and proactively assist throughout the property.
• Practice the company's mission, values, mottos, culture, and spirit.
• Follow company standards, policies, guidelines, and applicable laws and regulations.
• Communicate with supervisors and managers to ensure assigned duties are completed to standard, and coordinate with other departments as needed.
• Present a professional image to team members, guests, clients, owners, and investors.
• Review and develop guest history records to support personalized service for repeat guests.
• Maintain confidentiality of guest, team member, and company information and act ethically to protect the Hard Rock brand.
• Perform other duties as assigned.

Benefits

• A comprehensive benefits package intended to support team members' health and well-being, future planning, and work-life balance; benefits may vary by employment status.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED