Overnight Valet Attendant-(The Notary)

Towne Park • Philadelphia, PA

3d • Onsite

About The Position

The Overnight Valet Attendant, described in the job details as a Guest Service Associate, provides attentive, friendly, and efficient hospitality services. The role parks and retrieves guest vehicles safely and promptly and assists with luggage delivery, pickup, and storage where applicable. The work schedule is Thursday through Sunday overnight. Compensation is $14.50 per hour plus tips.

The associate welcomes and assists guests, answers questions, provides information about facility amenities and local attractions, and may deliver requested items or shuttle guests to approved destinations. The role also explains parking rates and retrieval procedures, manages vehicle claim checks and records, and collects parking revenue when needed.

Most work is performed outdoors, potentially for the entire shift, with exposure to extreme heat and cold. Travel of up to 5% may be required. Reasonable accommodations may be made for individuals with disabilities to perform the essential functions.

Requirements

• High school diploma or GED.
• Valid driver's license for the state of application or within a commutable distance, as applicable.
• One month of related experience and/or training, or an equivalent combination of education and experience.
• Knowledge of principles and processes for providing customer and personal services.
• Ability to read and write standard English; comprehend simple instructions, short correspondence, and memos; and write simple correspondence.
• Ability to present information effectively in one-on-one and small-group situations to guests, clients, and coworkers.
• Ability to perform basic arithmetic, including calculations involving American currency, and understand 24-hour and military time systems and rates based on elapsed time.
• Ability to perform parallel parking.
• Ability to meet the physical demands of the role, including extended periods of sitting or standing; possible running, walking, handling objects or controls, reaching, climbing stairs, balancing, and stooping, kneeling, crouching, or crawling; and lifting up to 100 pounds occasionally, 50 pounds frequently, or 20 pounds constantly.

Nice To Haves

• Ability to operate a manual-transmission vehicle.

Responsibilities

• Maintain a pleasant, friendly, and professional demeanor with guests, coworkers, and clients; acknowledge and greet guests promptly and use guest last names during interactions.
• Welcome guests using the appropriate salutation, follow company phone etiquette, and remain in designated areas when not completing tasks.
• Park and retrieve vehicles safely and cautiously; assist with bell services and luggage storage as needed; open vehicle and hotel doors for guests.
• Assist guests with directions, taxis, reservations, and other inquiries; provide information about facility outlets, meeting rooms, amenities, and local attractions.
• Deliver messages, items, and guest amenities as requested, and shuttle guests to approved destinations when required.
• Explain parking rates and vehicle retrieval procedures to guests upon arrival.
• Issue claim checks after receiving vehicle keys and collect claim checks before returning keys.
• Complete and maintain vehicle ticket information, including key tags, guest folios, vehicle location, damage surveys, and claim-check receipts; record the vehicle location on key tags after parking.
• Calculate and collect parking revenue when needed.

Benefits

• Eligible employees may enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits.
• Eligible employees may enroll in the company's 401k retirement savings plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED