Valet Attendant - Valet

Hard Rock Hotel & Casino Ottawa • Hard Rock Casino Northern Indiana, IN

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About The Position

The Valet Attendant safely handles guests’ and patrons’ vehicles, including parking, securing vehicles, and handling keys. The role involves staging guest vehicles, parking them in the garage, and retrieving them in a timely manner. Attendants are expected to provide professional, positive service and work flexibly, including nights, weekends, and holidays. The position requires driving various types of vehicles and working outdoors in moderate to severe weather conditions. High school diploma or equivalent is required. The necessary skills are typically acquired through two months of on-the-job training or related experience. Applicants must be at least 21 years old, pass a background check and drug screening, maintain required licenses and certifications, and provide a current driving record with no more than three points in the last 48 months. The role requires walking or running for 90% of the shift and standing for 10%, as well as running, stooping, and bending for extended periods.

Requirements

• High school diploma or equivalent.
• Two months of on-the-job training or related experience, with related education and experience interchangeable on a year-for-year basis.
• Obtain and maintain all licenses and certifications required by federal, state, and Indiana Gaming Commission regulations.
• Successfully pass a background check and drug screening.
• Be at least 21 years old.
• Provide a current driving record and have no more than three points on the record within the last 48 months.
• Ability to drive various types of vehicles, including automatic and manual cars of all makes and models.
• Excellent customer service skills.
• Ability to work varying shifts and schedules, including nights, weekends, and holidays.
• Ability to communicate effectively with employees at all levels and with guests.
• Ability to remain calm in a hectic, fast-paced atmosphere and handle stressful guest situations with tact and politeness.
• Present an enthusiastic, outgoing, and professional image.
• Ability to walk or run for 90% of the shift and stand for 10% of the shift.
• Ability to run, stoop, and bend for extended periods.
• Tolerance for moderate to severe weather conditions.

Responsibilities

• Display a positive and professional attitude and presentation when communicating with guests.
• Stage guest vehicles.
• Park guest vehicles in the parking garage.
• Retrieve vehicles in a timely manner.
• Attend seminars when needed.
• Safely handle guests’ and patrons’ vehicles and keys.

Benefits

• The company offers a comprehensive benefits package intended to support health, future planning, and work-life balance; benefits may vary by employment status.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED