Valet Jobs

About The Position

Requirements

• Associate’s degree preferred and a minimum of two (2) years of related experience and/or training; OR equivalent combination of education and/or experience
• Knowledge of general business practices including accounting, human resources and customer service
• Must be able to drive manual transmission
• Must have and maintain a valid driver’s license and clean driving record
• For insurance purposes, must be at least 18 years of age
• Must be able to pass a criminal background, MVR and drug screen
• Ability to effectively plan, set priorities, and manage several complex projects simultaneously while working under pressure to meet deadlines
• Demonstrated work ethic, drive, energy, and persistence to achieve goals
• Ability to maintain stability, dependability and professionalism when faced with changing and difficult situations
• Computer proficiency and technical aptitude with the ability to utilize MS Office (Excel, Word and Outlook) and various technology and point-of-sale applications
• Written and verbal communication skills to effectively address all levels within the organization
• Ability to represent the company effectively in a variety of settings with a demonstrated understanding and appreciation for diverse cultures
• Ability to read, analyze, and interpret general business policies, procedures, equipment manuals, training materials, and corporate communications
• Ability to compose professional internal and external business communications including reports, memos, letters, and e-mails

Responsibilities

• Drives business metrics and performance measurements to ensure effectiveness, high performance, and compliance.
• Improves the financial performance and profitability of the account.
• Manages scheduling, overtime, tip reporting, and timekeeping for associates.
• Ensures forecasts, payroll, and accounting reports are on time and accurate.
• Utilizes standardized business systems and ensures compliance with policies and procedures.
• Engages in recruitment and hiring processes to select the best people for the location.
• Fosters an environment that retains talented associates and responds proactively to associate feedback.
• Ensures new associates receive proper orientation and on-the-job training.
• Recognizes great performance and provides opportunities for top performers to learn and grow.
• Trains and coaches team and individual performers where improvement is needed.
• Identifies talent and helps develop future leaders.
• Conducts regular performance appraisals and provides feedback and coaching.
• Holds effective associate meetings and ensures shift huddles occur.
• Practices positive discipline and provides accurate and timely performance documentation.
• Delegates decision-making and responsibilities appropriately.
• Ensures the guest/patient service experience is delivered consistently on all shifts.
• Efficiently allocates labor resources to support service delivery.
• Forecasts and plans for seasonal variances in business to ensure proper staffing levels.
• Integrates Towne Park’s standards with the client’s service standards.
• Ensures Towne Park is helping to drive client service metrics/measurements.
• Develops cohesive working relationships with the clients’ staff members.
• Maintains regular meeting rhythms and communication channels with the client and follows through on commitments.
• Maintains a high level of visibility at the site.
• Ensures the entire team is focused on exceeding client expectations.
• Builds client loyalty and creates a net promoter of Towne Park.
• Fully understands and utilizes Towne Park systems to control assets and expenditures.
• Maintains a clean, neat work environment and completes tasks in a timely manner.
• Cooperates with management and coworkers to ensure services meet needs.
• Treats clients and associates with courtesy, respect, and dignity.
• Maintains strict confidentiality of associate and client information.
• Understands and follows safety and security procedures.
• Practices preventative safety procedures and reports all accidents and incidents immediately.
• Uses only equipment trained to use and operates all equipment safely.
• Reports all potential high-risk areas and safety concerns.
• Ensures associates are adequately trained in safety and loss prevention.
• Reports claims timely and accurately and cooperates with Risk Management to resolve claims.
• Follows the progressive disciplinary process for at-fault claims and safety violations.
• Responds promptly to concerns regarding workplace safety.
• Follows procedures for reporting on-the-job injuries and manages worker’s compensation cases.
• Adheres to Towne Park employment and payroll policies to limit exposure to claims and litigation.
• Maintains relationships with present clients to obtain references and leads for new opportunities.
• Keeps leadership and sales teams advised on known changes to Ownership Groups/Management Companies or Brand changes.
• Advises Leadership and Sales of any changes in position at the client location.
• Monitors existing clients' business for construction, expansion, or changes that could lead to internal growth opportunities.

Benefits

• medical insurance
• dental insurance
• vision insurance
• accident insurance
• critical illness insurance
• hospital indemnity insurance
• telemedicine benefits
• company-paid basic life insurance
• company-paid AD&D insurance
• short-term disability
• long-term disability
• 401k retirement savings plan