VALET/BELL ATTENDANT-Transportation

Syucan • El Cajon, CA

4d

About The Position

The Valet/Bell Attendant parks guest vehicles, monitors team member shuttle routes, provides on- and off-site transportation, and delivers bell services. This guest-focused role supports a seamless resort experience from arrival to departure by welcoming guests, handling luggage, operating vehicles, and helping ensure safe transportation for guests and team members.

The attendant provides valet service by collecting and tagging keys and vehicles, inspecting and documenting existing vehicle damage, parking and retrieving vehicles, and recording guest information in the Computerized Valet Parking System. The role also provides friendly guest service, responds to guest needs, and refers complaints to the Transportation Shift Manager.

Bell and door duties include greeting arriving guests, escorting them to the hotel front desk, transporting luggage, explaining room features and amenities, storing luggage upon request, opening doors for departing guests, and thanking guests. Transportation duties include driving guests to requested destinations and riding assigned team member shuttle routes to monitor passenger safety and assist passengers. The attendant follows established driving practices and safety precautions.

Requirements

• California driver's license in good standing.
• Six months of guest service experience.
• Ability to interact effectively with team members and guests.
• Ability to communicate effectively in English.
• Ability to maintain professionalism and composure.
• Ability to complete forms and documents.
• Ability to understand and follow verbal directives and written directions.
• Ability to accept constructive criticism.
• Ability to lift and carry up to 50 pounds.
• Ability to stand, walk, and run for up to eight hours at a time in all weather conditions.
• Ability to drive manual and automatic vehicles.
• Ability to perform simple mathematical calculations.
• Ability to appear for work on time.

Nice To Haves

• High school diploma, High School Certificate of Completion, or GED.
• Bell and door service experience at a premium hotel.
• Experience in a gaming environment.
• Knowledge of Computerized Valet Parking System software.
• Multilingual ability.

Responsibilities

• Provide valet parking service, including collecting and matching keys and identification tags, inspecting and documenting vehicle damage, parking and retrieving vehicles, and entering guest information into the Computerized Valet Parking System.
• Promote guest relations by greeting guests warmly, assigning and logging wheelchair usage, and notifying the Transportation Shift Manager of guest complaints.
• Provide hotel bell and door service, including greeting and escorting guests, transporting and storing luggage, explaining room features and resort amenities, opening doors, and thanking departing guests.
• Provide on- and off-site transportation for tribal, casino, resort, and marketing department guests, driving them to requested destinations.
• Monitor assigned team member shuttle routes, ensure passenger safety, collect information according to procedures, assist with club card inquiries, and help passengers board and exit the bus.
• Maintain safe transportation practices by observing speed limits and safety precautions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed