Valet & Bell Attendant

HEI Hotels & Resorts • The Woodlands, TX

2d • Onsite

About The Position

Serve guests in a hospitable manner to ensure a positive guest experience during arrival and departure. Assist with luggage, explain hotel facilities and services, maintain lobby and baggage areas, deliver messages, and provide guest transportation and valet support as needed.

Requirements

• High school diploma or equivalent.
• Ability to communicate with guests, answer questions, and demonstrate knowledge of hotel services and local events and activities.
• Ability to drive vans, limousines, and automobiles.
• Excellent driving record, as verified by a Motor Vehicle Report.
• Ability to read luggage tags and claim checks and write numbers and names on claim checks and rooming lists.
• Ability to load and unload luggage weighing up to 75 pounds, with sufficient manual dexterity in both hands.
• Ability to stand, walk, and/or sit while continuously performing essential job functions.
• Ability to perform tasks involving bending, stooping, kneeling, and walking.
• Effective verbal and written communication skills, with the ability to adapt communication style for different audiences.

Nice To Haves

• Hotel experience preferred.

Responsibilities

• Show guests to their rooms and assist with luggage.
• Explain hotel facilities, their locations and hours of operation, and answer questions about the hotel and its facilities.
• Check and store luggage for hotel guests, both day and overnight.
• Maintain the designated lobby station and remain alert and available to assist at the front of the hotel.
• Open doors and greet guests in a friendly and courteous manner.
• Maintain the cleanliness of the bell stand, lobby, and baggage room, and clean lobby doors and windows when not busy with guests.
• Post the daily events and entertainment boards in the lobby.
• Maintain communication across shifts through proper use of the intershift log.
• Deliver messages and valet vehicles to guest rooms.
• Perform timely, friendly airport pick-ups and drop-offs for guests and inspect vehicles.
• Perform valet duties as required.
• Assist the front desk with key inventory twice weekly.
• Follow attendance rules and be available to work regularly.
• Perform other job-related duties as assigned.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Vacation time
• Sick time
• Holiday time off
• Pet insurance
• Supplemental life insurance
• Spousal life insurance
• Child life insurance
• Short-term disability coverage
• Long-term disability coverage
• 401(k) savings plan with matching funds
• Employee discounts through YouDecide and the Hotel Room Discount program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED