Valet & Bell Attendant
About The Position
Serve guests in a hospitable manner to ensure a positive guest experience during arrival and departure. Show guests to their rooms and assist with luggage; explain hotel facilities and answer questions about the hotel and its services. Handle guest luggage, maintain the lobby and bell stand, keep lobby doors and windows clean, post daily event and entertainment boards, and communicate across shifts using the intershift log. Deliver messages and valet items to guest rooms, perform timely airport pick-ups and drop-offs, and inspect vehicles. The role may also include valet duties, assisting the front desk with key inventory twice weekly, and other job-related duties as assigned. The role requires a high school diploma or equivalent. Hotel experience is preferred. Candidates must be able to communicate effectively with guests and colleagues, drive vans, limousines, and automobiles, and meet the stated physical demands, with or without reasonable accommodation. An excellent driving record verified by a Motor Vehicle Report is required.
Requirements
- High school diploma or equivalent.
- Excellent driving record, verified by a Motor Vehicle Report.
- Ability to drive vans, limousines, and automobiles.
- Ability to communicate with guests, respond to questions, and demonstrate knowledge of hotel services and local events and activities.
- Ability to read luggage tags and claim checks and write numbers and names on claim checks and rooming lists.
- Ability to grasp, lift, carry, or otherwise move packages, boxes, and luggage; load and unload luggage weighing up to 75 pounds, with or without reasonable accommodation.
- Ability to stand, walk, and/or sit and continuously perform essential job functions, with or without reasonable accommodation.
- Ability to bend, stoop, kneel, and/or walk, with or without reasonable accommodation.
- Effective verbal and written communication skills.
- Ability to adapt communication style for different audiences, including supervisors, coworkers, and the public.
- Ability to comply with attendance rules and be available to work on a regular basis.
Nice To Haves
- Hotel experience preferred.
Responsibilities
- Show guests to their rooms and assist with their luggage.
- Explain hotel facilities, locations, and hours of operation, and answer guest questions about the facilities and the hotel.
- Check luggage for day and overnight guests.
- Maintain the designated lobby station and remain alert to be summoned for front-of-house duties.
- Open doors and greet guests in a friendly and courteous manner.
- Maintain the cleanliness of the bell stand, lobby, and baggage room, and clean lobby doors and windows when not busy with guests.
- Post the daily events and entertainment boards in the lobby.
- Maintain communication between shifts through proper use of the intershift log.
- Deliver messages and valet items to guest rooms.
- Perform timely airport pick-ups and drop-offs for guests and inspect vehicles.
- Perform valet duties as required.
- Assist the front desk with key inventory twice weekly.
- Comply with attendance rules and be available to work regularly.
- Perform other job-related duties as assigned.
Benefits
- Medical insurance through Anthem Blue Cross Blue Shield.
- Dental insurance through Anthem Blue Cross Blue Shield.
- Vision insurance through EyeMed.
- Vacation, sick, and holiday programs.
- Pet insurance through the ASPCA.
- Supplemental, spousal, and child life insurance.
- Short- and long-term disability plans.
- 401(k) Savings Plan with matching funds.
- Discounts through the YouDecide program and Hotel Room Discount program.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
