VALET/BELL ATTENDANT-Transportation

Sycuan • El Cajon, CA

5d

About The Position

The Valet/Bell Attendant provides guest-focused transportation and bell services at Sycuan’s resort. The role parks guest vehicles, monitors team member shuttle routes, provides on- and off-site transportation, and assists guests with luggage and hotel arrival and departure needs. The attendant helps create a smooth guest experience by welcoming guests, providing information about hotel features and amenities, and maintaining safe transportation practices.

Responsibilities include processing valet vehicles and related records through the Computerized Valet Parking System; supporting guest relations, including wheelchair assignments and reporting complaints; providing bell and door service; transporting guests to requested destinations; and monitoring passenger safety on assigned shuttle routes. Duties and responsibilities may be added, deleted, or changed at the discretion of Sycuan Management.

Requirements

• California driver’s license in good standing.
• Six months of guest service experience.
• Ability to interact effectively with team members and guests.
• Ability to communicate effectively in English.
• Ability to maintain professionalism and composure.
• Ability to complete forms and documents.
• Ability to understand and follow verbal directives and written directions.
• Ability to accept constructive criticism.
• Ability to lift and carry up to 50 pounds.
• Ability to stand, walk, and run for up to eight hours at a time in all weather conditions.
• Ability to drive manual and automatic vehicles.
• Ability to perform simple mathematical calculations.
• Ability to appear for work on time.

Nice To Haves

• High school diploma, High School Certificate of Completion, or GED.
• Bell and door service experience at a premium hotel.
• Experience in a gaming environment.
• Knowledge of Computerized Valet Parking System software.
• Multilingual ability.

Responsibilities

• Provide valet parking by collecting and tagging keys, issuing identification receipts, inspecting and documenting existing vehicle damage, parking and retrieving vehicles, matching receipts and tags, and entering guest information into the Computerized Valet Parking System.
• Promote positive guest relations by greeting guests courteously, assigning and logging wheelchair usage, and notifying the Transportation Shift Manager of guest complaints.
• Provide hotel bell and door service by greeting arriving guests, directing them to the front desk, transporting luggage to and from rooms, explaining room features, technology, amenities, events, and promotions, storing luggage as requested, opening doors for departing guests, and thanking guests.
• Provide on- and off-site transportation for tribal, casino, resort, and/or marketing department guests by driving vehicles and taking guests to requested destinations.
• Monitor team member shuttle routes by riding assigned buses, ensuring passenger safety, collecting information as required, assisting with club card inquiries, and helping guests board and exit.
• Drive within established speed limits and observe safety precautions at all times.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed