Lead Valet

Metropolitan Healthcare Services•Silver Spring, MD

About The Position

The Lead Valet supports the MHS Manager in organizing daily valet services and works alongside team members to create a positive, smooth experience for patients and guests. In addition to standard valet duties, the Lead Valet handles cash management, scheduling, and problem-solving, particularly when the manager is off-site. The role calls for leadership, strong communication, and a customer-first mindset.

Requirements

High school diploma or GED.
At least 3 years of related or relevant experience.
Must be at least 21 years old.
Valid, unrestricted driver’s license and a clean driving record.
Ability to drive both automatic and manual-transmission vehicles.
Must be eligible to work in the U.S. and pass background and drug screenings.
Ability to fluently speak, read, and write in English.
Must meet required immunizations or health screenings.
Strong communication skills and commitment to excellent customer service.
Willingness to work in all weather conditions, including heat, wind, rain, and snow.
Ability to stand, walk, sit, speak, hear, and use hands regularly.
Ability to lift up to 50 pounds frequently and 75 pounds occasionally.
Ability to push and pull 75 pounds frequently and up to 100 pounds occasionally.
Ability to push or pull patients in wheelchairs weighing up to 350 pounds over long distances.
Ability to work flexible schedules and extended hours when required, including weekends, holidays, and longer shifts.

Nice To Haves

Prior experience in a supervisory or team lead role.

Responsibilities

Safely park and retrieve guests’ vehicles with care and attention.
Note and report existing vehicle damage before service begins.
Record vehicle parking locations and link them to guests’ valet tickets.
Drive cautiously and follow safety guidelines.
Greet and assist patients and visitors with directions and questions.
Explain parking rates and vehicle retrieval procedures.
Lead and motivate team members by setting a positive example.
Assign routine tasks and assist with scheduling.
Monitor attendance and communicate shift changes.
Support conflict resolution and maintain team morale.
Uphold professional appearance, communication, and conduct standards.
Step in for the Manager when needed and escalate serious concerns appropriately.
Follow MHS cash-handling and transaction-tracking procedures.
Maintain accurate records and assist with cash reconciliation.
Use timekeeping systems and help manage shift coverage.
Keep work areas clean, organized, and safe.
Remain calm and in control during busy or high-pressure situations.
Protect patient and guest privacy by following HIPAA guidelines.
Perform other duties as needed to support the team and facility.