Lead Valet

VPNE • Boston, MA

6d

About The Position

The Lead Valet helps the operation run smoothly by supporting an enthusiastic team and providing exceptional, safe, and efficient service. The role makes a positive impression on guests through friendly engagement and aims to provide every guest with the best experience possible.

The Lead Valet oversees team members, maintains a professional work area, monitors the tracking of keys and vehicles throughout the garage, and helps ensure a safe environment for employees and guests. When needed, the Lead Valet safely operates vehicles. The role also sets a positive tone, reinforces approved language and uniform standards, coordinates with coworkers about shift plans, and trains new valets so they can perform their duties effectively and safely.

Requirements

• Proficient in English, verbally and in writing.
• Friendly and outgoing.
• Supervisory experience.
• Able to smile during customer interactions.
• Upbeat personality, willingness to go the extra mile, and strong work ethic.
• Maintain uniform standards while on the job premises.
• Ability to run and move quickly.
• Ability to organize cars efficiently.
• Ability to stand for long periods.
• Ability to safely operate vehicles and pass a driving test on a manual transmission vehicle.
• Ability to lift a minimum of 50 lbs.
• At least 18 years of age.
• Valid driver's license in the state of residency.
• Able to pass a criminal background check and RMV check.
• Ability to build relationships with customers.
• Clean driving record deemed insurable by VPNE’s current insurance provider.

Responsibilities

• Ensure employees and guests are safe at all times.
• Safely operate vehicles when needed to minimize the potential for accidents.
• Oversee the tracking of keys and vehicles throughout the garage.
• Ensure team members provide exceptional guest experiences by smiling, greeting, and helping guests as they enter the garage.
• Set an upbeat, positive tone for team members and customers.
• Remind team members to use approved language choices.
• Communicate with coworkers about the organizational plan for when the shift is over.
• Set an example by maintaining a sharp appearance and helping employees follow uniform guidelines.
• Oversee team members and maintain a professional work area.
• Train new valets and provide the knowledge and skills needed to perform their duties effectively and safely.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed