Lead Valet

ABM•Miami, FL

About The Position

The Lead Valet oversees valet operations, ensuring vehicles are parked and retrieved safely and efficiently while providing excellent customer service and managing a team of attendants. The role involves coordinating traffic flow, communicating procedures and directions to guests, supporting guests with loading and unloading, and monitoring parking and lot conditions. The Lead Valet also handles payments, tip distribution, and daily revenue reconciliation. The work takes place outdoors in an unprotected environment and may involve extended periods in all climates.

Requirements

Must be at least 21 years of age.
Must possess a valid driver's license.
Must be able to operate both standard and automatic transmissions.

Responsibilities

Coordinate traffic flow.
Clearly and effectively communicate valet procedures, information, and directions to guests.
Respond appropriately to basic customer and team member inquiries.
Monitor illegal parking and immediately store vehicles.
Interact with guests in a friendly manner.
Assist guests with loading and unloading.
Collect and secure guest keys.
Predict and communicate traffic-flow peaks and lot issues.
Identify and arrange extra support when wait times are extended.
Accurately tally and split the tip pool.
Receive and receipt a variety of valet payments.
Accurately reconcile and report daily revenue.
Project currency and coin requirements and reorder as necessary.
Operate, park, and retrieve vehicles safely while obeying traffic laws, facility policies, and applicable pedestrian regulations.
Work outdoors in an unprotected environment in all climates for extended periods.
Keep the work area clean of debris.