Lead Valet

ABM US•Springfield, MO

About The Position

The Lead Valet provides professional, courteous, and compassionate guest services. The role coordinates traffic flow, communicates valet procedures and directions, supports guests with their vehicles and belongings, and oversees payment, revenue, and tip-pool processes. The Lead Valet operates, parks, and retrieves vehicles safely while following traffic laws, facility policies, and pedestrian regulations. The position also involves working outdoors in an unprotected environment across all climates for extended periods and keeping the work area clean.

Requirements

Must be at least 21 years of age.
Must possess a valid driver's license.
Must be able to operate both standard and automatic transmissions.

Responsibilities

Coordinate traffic flow.
Clearly and effectively communicate valet procedures, information, and directions to guests.
Understand and respond appropriately to basic customer and team member inquiries.
Monitor illegal parking and immediately store vehicles.
Interact with guests in a friendly manner.
Assist guests with loading and unloading.
Collect and secure guest keys.
Predict and communicate traffic-flow peaks and lot issues.
Identify and arrange extra support for extended wait times.
Accurately tally and split the tip pool.
Receive and receipt a variety of valet payments.
Accurately reconcile and report daily revenue.
Project currency and coin requirements and reorder as necessary.
Operate, park, and retrieve vehicles safely in compliance with traffic laws, facility policies, and applicable pedestrian regulations.
Work in an outdoor, unprotected environment in all climates for extended periods.
Keep the work area clean of debris.