Lead Valet

VPNE•Boston, MA

About The Position

The Lead Valet helps the operation run smoothly by working with enthusiastic team members and providing exceptional service. The role makes a positive impression on every guest through friendly engagement and aims to provide the best possible guest experience with safe, efficient service. The Lead Valet oversees team members, supports a professional and positive work environment, monitors keys and vehicles throughout the garage, and trains new valets to perform their duties effectively and safely.

Requirements

Proficient in English, both verbally and in writing.
Friendly and outgoing.
Supervisory experience.
Able to smile during customer interactions.
Upbeat personality, willingness to go the extra mile, and strong work ethic.
Maintain uniform standards while on the job premises.
Ability to run and move quickly.
Ability to organize cars efficiently.
Ability to stand for long periods.
Ability to safely operate vehicles and pass a driving test on a manual transmission vehicle.
Ability to lift a minimum of 50 lbs.
At least 18 years of age.
Valid driver's license in the state of residency.
Ability to pass a criminal background check and RMV check.
Ability to create relationships with customers.
Clean driving record deemed insurable by VPNE’s current insurance provider.

Responsibilities

Ensure employees and guests are safe at all times.
Safely operate vehicles when needed to minimize the potential for accidents.
Oversee the tracking of keys and vehicles throughout the garage.
Ensure team members provide exceptional guest experiences by smiling, greeting, and helping every guest as they enter the garage.
Set an upbeat tone and create a positive environment for team members and customers.
Remind team members to use approved language choices.
Communicate the organizational plan to co-workers when the shift is over.
Set an example by maintaining a sharp appearance and helping employees adhere to uniform guidelines.
Oversee team members and maintain a professional work area.
Train new valets and provide the knowledge and skills needed to perform their duties effectively and safely.