Valet Supervisor

Discovery Land Company•Westhampton Beach, NY

4d•Onsite

About The Position

Dune Deck Beach Club and The Hills are seeking a Seasonal Valet Supervisor for the Transportation Department at Discovery Land Company locations in Westhampton Beach and East Quogue, New York. The position is available from April to October 2027. The Valet Supervisor helps create positive, lasting impressions for members, guests, and team members while overseeing daily transportation operations, including on-site parking, transportation, and maintenance of club vehicles. The role includes driving members and VIP guests locally, including to the airport, and transporting people to airports, off-site housing, and activities. Work assignments may include duties at either club; transportation can be provided. The supervisor develops and trains valet staff, oversees customer service, handles complaints and operational issues, and helps ensure compliance with policies and procedures. The role also includes managing budgets and financials, organizing staff transportation schedules, maintaining clean parking areas and vehicles, reviewing usage reports, attending meetings, and performing deliveries or errands as needed. The position requires a flexible schedule, including evenings, weekends, holidays, and shifts longer than eight hours when business demands require.

Requirements

Valid U.S. driver's license or international equivalent.
High school diploma, GED, or equivalent.
At least one year of parking or transportation industry experience.
Ability to train, lead, and manage teams of valet parking attendants.
Proficiency in safe driving of vehicles.
Driving record that meets the Club's insurance requirements.
Excellent organizational, time-management, and problem-solving abilities.
Ability to sit and/or stand for extended periods and use vision, hearing, and hands and arms to drive multi-passenger vehicles.
Ability to work a flexible schedule, including evenings, weekends, and holidays, and shifts longer than eight hours due to business demands.
Ability to read, write, speak, and understand English.
Ability to work indoors and outdoors in all weather conditions; stand, walk, and move for periods longer than eight hours; and lift and carry items sometimes weighing more than 50 pounds.
Positive attitude, professional demeanor, and exceptional communication and interpersonal skills.
Ability to work in a team environment and remain calm and focused during busy periods.
Flexibility, ability to pivot to new projects, and desire to work in a fast-paced environment.

Nice To Haves

Prior experience and/or a leadership role in a high-volume restaurant, resort, or private club environment.
Additional language skills.

Responsibilities

Develop and train valets to ensure job expectations are met.
Develop and maintain excellent member and guest relations.
Handle customer complaints and day-to-day operational issues.
Oversee customer service to support member and guest satisfaction.
Develop budgets and monitor financials to meet business goals.
Ensure compliance with company and member policies and procedures.
Provide exceptional service and communication to members, guests, and team members.
Assist with daily operations, including greeting members and guests and parking and retrieving vehicles and golf carts.
Drive, pick up, or drop off members and VIP guests around the local area, including at the airport.
Keep parking areas clean and orderly.
Oversee the maintenance and cleaning program for transportation shuttles and company vehicles.
Check vehicle tires, brakes, windshield wipers, lights, oil, fuel, water, and safety equipment to ensure they are in working order.
Provide deliveries and pickups and run other errands as needed.
Review usage reports and relay relevant information to club leadership.
Operate light and heavy passenger vans and buses for transportation to airports, off-site housing, and off-site entertainment or activities.
Create and distribute staff transportation schedules.
Lead department meetings and trainings.
Attend operational meetings as necessary.
Adhere to department policies and procedures and ensure they are followed.
Perform additional duties as assigned.