Valet Supervisor

Pilgrim Parking • Boston, MA

3d • $20 - $22 • Onsite

About The Position

The Valet Supervisor helps lead staff in promoting teamwork and a customer-service environment. The role responds to customer inquiries and complaints, assists with accident and incident reports, and supports staff training, scheduling, and evaluations. The supervisor also assists local management with tracking equipment, uniforms, and supplies; reconciling daily bank reports and ticket logs; and maintaining records of field bank transactions, uniforms issued, and parking violators. The role monitors facility cleanliness and physical conditions, reports safety or maintenance issues to local management, and performs valet, attendant, or cashier duties as needed.

This is a full-time position in Boston, Massachusetts, scheduled Monday through Friday from 2:00 PM to 10:00 PM. Applicants must have held a valid driver's license for at least two years and be able to drive manual-transmission vehicles. The role requires at least one year of related parking and/or customer-service experience and may require work on weekends and holidays.

The employer describes opportunities for internal promotion and provides free parking while on shift at the assigned location. Benefits for full-time employees include paid vacation, an additional day off for their birthday, and a benefits package that includes medical coverage, HSA, FSA, dental and vision insurance, six supplemental insurance options, commuter benefits, pet insurance, and a 401(k). The company offers seven paid holidays, including a floating birthday holiday, although locations remain open due to the nature of the business. Flexible scheduling, wellness benefits according to applicable city or state mandates, and a free, confidential employee assistance program are also listed. The EAP is available to employees and their families 24/7 and includes three free counseling sessions for each employee and each household family member.

Requirements

• Be at least 18 years old.
• Have a valid driver's license and at least two years of driving experience.
• Be able to drive manual (standard, stick-shift) vehicles.
• Have at least one year of related parking and/or customer-service experience.
• Be able to stand, run, and carry items weighing up to 50 pounds, if needed.
• Have strong written, spoken, and conversational communication skills and a friendly, professional approach.
• Thrive in a fast-paced environment and help resolve customer issues positively and helpfully.
• Be organized, honest, thoughtful, trustworthy, loyal, dependable, self-sufficient, resourceful, collaborative, and decisive.
• Have a flexible schedule; the position may require working weekends and holidays.

Nice To Haves

• At least one year of valet parking experience.
• At least one year of customer-service experience.
• Experience in customer service or the hospitality industry.

Responsibilities

• Help motivate and lead staff in promoting teamwork and a customer-service environment.
• Respond to customer inquiries and complaints and assist with completing accident and incident reports.
• Assist with training, scheduling, and evaluating staff.
• Assist local management with maintaining or cataloging equipment, uniforms, and supplies.
• Reconcile daily bank reports and ticket logs and identify discrepancies.
• Maintain logs of field bank transactions, uniforms issued, and parking violators, as applicable.
• Monitor cleanliness and physical conditions at assigned facilities and report safety or maintenance issues to local management.
• Perform valet, attendant, or cashier duties as needed.

Benefits

• Free parking while on shift at the assigned location.
• Flexible scheduling.
• Paid holidays.
• Wellness benefits according to city or state mandates.
• Free, confidential employee assistance program available 24/7 to employees and their families, including three free counseling sessions for each employee and each household family member.
• For full-time employees: paid vacation and an additional day off on their birthday.
• For full-time employees: medical coverage, HSA, FSA, dental insurance, vision insurance, six supplemental insurance options, commuter benefits, pet insurance, and 401(k).
• Seven paid holidays, including a floating birthday holiday.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed