Valet Supervisor

LAZ Parking California•San Diego, CA

1d•Onsite

About The Position

The Valet Supervisor oversees valet operations at assigned locations during a designated shift under the direction of the Facility Manager, ensuring professional valet parking management. The role supports company programs and initiatives and the needs of the operational team. The supervisor serves as a point of contact for patrons, handles tickets, keys, and cash, provides customer service, parks and retrieves vehicles, and communicates with the responsible company manager about shift operations and incidents. The position requires variable hours, including weekends, evenings, and nights.

Requirements

Valid, unrestricted driver's license and ability to maintain an acceptable driving record.
Minimum of 2 years of experience, as stated in the driver's license requirement.
High school diploma or GED.
Strong customer service experience.
Ability to communicate professionally and effectively.
Ability to speak, read, and comprehend English.
Ability to accept feedback and differing opinions and points of view.
Ability to take direction from the responsible company manager or other shift valets and team members.
Ability to work independently or with other valets.
Demonstrates urgency, timeliness, and a willingness to seek improvement.
Ability to drive a standard-transmission vehicle and general knowledge of operating various motor vehicles.
Willingness to work in heat, wind, snow, rain, and other elements.
Ability to lift, push, and pull at least 25 pounds; stand, walk, and run for extended periods; and bend, stoop, squat, and lift frequently during a shift.

Nice To Haves

Parking operations or parking industry experience.

Responsibilities

Oversee valet operations at assigned locations during the assigned shift under the direction of the Facility Manager.
Serve as a primary point of contact for patrons, receiving and distributing tickets, keys, and cash.
Greet customers in a friendly manner and respond promptly to correspondence and resolve problems during the shift.
Promote positive customer relations and develop rapport with patrons.
Assist patrons into the client facility and provide a gracious arrival experience.
Park and return customer vehicles upon request and as necessary in a timely manner.
Serve as a liaison to the company manager responsible for the shift, including reporting accidents or incidents.
Sign or initial shift cash-out sheets as the valet and provide them to the responsible company manager, answering questions about them.
Support company programs and initiatives and the needs of operational teams.
Perform other related duties as assigned by a company manager.