Valet Supervisor

Discovery Land Company•Bridgehampton, NY

5d•$26 - $28•Onsite

About The Position

Discovery Land Company is seeking a Seasonal Valet Supervisor for its Transportation Department at Dune Deck Beach Club in Westhampton Beach and The Hills in East Quogue, New York. The position is available from April to October 2027. The supervisor oversees daily transportation operations, including parking, transporting members, guests, and staff, and maintaining club vehicles. The role helps create positive, lasting experiences through attentive service to members, guests, and team members. The supervisor trains and leads valet staff, supports day-to-day service and operations, and handles customer concerns. The role also involves driving members and VIP guests locally, including to the airport; operating passenger vans and buses; coordinating staff transportation schedules; monitoring vehicle condition and cleanliness; and keeping parking areas orderly. Work assignments may include The Hills club; transportation can be provided.

Requirements

Valid U.S. driver's license or international equivalent.
High school diploma, GED, or equivalent.
At least one year of parking or transportation industry experience.
Ability to train, lead, and manage teams of valet parking attendants.
Proficient in proper and safe vehicle operation.
Driving record that meets the Club's insurance requirements.
Excellent organizational, time-management, and problem-solving abilities.
Ability to sit and/or stand for extended periods and use vision, hearing, and hands and arms to drive multi-passenger vehicles.
Ability to work a flexible schedule, including evenings, weekends, and holidays, and shifts longer than eight hours due to business demands.
Ability to read, write, speak, and understand English.
Ability to work indoors and outdoors in all weather conditions; stand, walk, and move for more than eight hours; and lift and carry items sometimes weighing more than 50 pounds.
Positive attitude, professional demeanor, and exceptional communication and interpersonal skills.
Ability to work in a team environment.
Ability to stay calm and focused during busy periods.
Flexibility to pivot to new projects and willingness to work in a fast-paced environment.

Nice To Haves

Prior experience and/or leadership experience in a high-volume restaurant, resort, or private club environment.
Additional language skills.

Responsibilities

Develop and train valets to ensure job expectations are met.
Develop and maintain excellent member and guest relations.
Handle customer complaints and day-to-day operational issues.
Oversee customer service to ensure member and guest satisfaction.
Develop budgets and monitor financials to meet business goals.
Ensure compliance with company and member policies and procedures.
Provide exceptional service and communication to members, guests, and team members.
Assist with daily operations, including greeting members and guests and parking and retrieving vehicles and golf carts.
Drive, pick up, or drop off members and VIP guests around the local area, including at the airport.
Ensure department policies and procedures are followed.
Keep parking areas clean and orderly.
Oversee maintenance and cleaning programs for transportation shuttles and company vehicles.
Check vehicle tires, brakes, windshield wipers, lights, oil, fuel, water, and safety equipment to confirm they are in working order.
Provide deliveries and pickups and run other errands as needed.
Review usage reports and relay relevant information to club leadership.
Operate light and heavy passenger vans and buses for transportation to airports, off-site housing, and off-site entertainment or activities as needed.
Create and distribute staff transportation schedules.
Lead department meetings and trainings.
Attend operational meetings as necessary.
Perform additional duties as assigned.