On Call - Valet Attendant

Omni Hotels & Spas•New Orleans, LA

About The Position

The Valet Attendant greets hotel guests in a friendly and professional manner and parks or retrieves their vehicles promptly, courteously, and safely. The role includes assisting guests with luggage and directions, communicating guest needs to Guest Services, and completing parking and payment procedures as needed. The attendant also monitors and maintains the safety and cleanliness of the garage, follows hotel equipment and safety procedures, and promptly reports vehicle damage or accidents.

Requirements

Must be at least 21 years of age.
Must have no more than one motor vehicle violation in the past two years.
Must have a valid Louisiana driver’s license.
Must have an excellent driving record.
Must be able to drive vehicles with both automatic and manual transmissions.
Must be able to work well under pressure in a fast-paced environment.
Must have excellent communication skills.
Must have strong customer service skills.
Must understand and speak basic English to communicate with guests and coworkers.

Nice To Haves

Prior cash handling experience.

Responsibilities

Greet arriving and departing guests promptly, courteously, and professionally, welcoming them to the hotel or thanking them for their stay.
Inspect guest vehicles for visible exterior or interior damage and immediately notify a supervisor.
Park and retrieve guest vehicles promptly and safely, following driving standards such as driving slowly, sounding the horn when approaching ramps, and not using a cell phone or car audio.
Provide guests with car tickets to identify their vehicles and ensure correct billing.
Assist guests with luggage and provide directions, including directions to the hotel lobby.
Communicate guests’ specific needs to Guest Services.
Follow procedures when using hotel equipment, including a man lift.
Follow Safe and Clean guidelines, including wearing face masks and observing social distancing measures.
Monitor the garage for safety concerns such as water spills, oil slicks, or suspicious activity, and contact Loss Prevention if necessary.
Immediately report accidents involving guest vehicles to a supervisor, the Director of Rooms, and Loss Prevention.
Notify guests of vehicle damage before they depart.
Maintain garage cleanliness by clearing litter and notifying housekeeping about overflowing trash cans.
Complete parking garage forms.
Handle cash and process credit card procedures when necessary.
Perform other duties related to successful department operations as requested by management.