Valet Attendant (On-Call)

AccorHotel • Honolulu, HI

14h • $16 - $19 • Onsite

About The Position

The Valet Attendant represents the hotel at its main entrance by greeting arriving and departing guests and responding to parking requests promptly so the driveway remains accessible. The role includes safely parking and retrieving guest vehicles, maintaining traffic flow and assisting the Bell staff with luggage when needed. Attendants provide information about parking rates, hotel facilities, services, and nearby attractions, and answer the entrance telephone. The position requires an attentive, calm, and welcoming approach, including during busy periods.

Requirements

• High school diploma or equivalent.
• Clean driver’s abstract and a Hawaii Driver’s License.
• Ability to grasp, lift, carry, or otherwise move packages, boxes, and luggage weighing up to 50+ pounds.
• Sufficient manual dexterity in one hand to load and unload luggage.
• Ability to effectively assist internal and external customers, including those requiring patience, tact, and diplomacy to defuse anger and collect accurate information.
• Ability to read and write English to understand luggage tags and claim checks and write names and numbers on claim checks and room lists.
• Ability to stand, walk, and/or sit while continuously performing essential job functions.
• Hearing and visual ability to observe and detect signs of emergency situations.
• Ability to bend, stoop, kneel, and walk as required by tasks.
• Considerable knowledge of and ability to communicate clear directions to nearby attractions and hotel facilities and services.
• Considerable knowledge of the city and surrounding areas.

Nice To Haves

• Prior guest service or other hospitality experience.
• Prior valet experience.

Responsibilities

• Assist guests with parking requests, issue claim tickets, and explain parking rates and options.
• Promptly take vehicles to and retrieve them from the parking garage, operating them carefully and without changing existing settings.
• Maintain driveway traffic flow and preserve access to the hotel entrance and space for passenger and luggage loading and unloading.
• Greet arriving and departing guests in a friendly and sincere manner.
• Assist the Doorman with opening car doors for guests.
• Respond promptly to guest inquiries about hotel features, services, assistance, directions, and nearby attractions.
• Assist the Bellman with luggage by lifting guest items from vehicles and placing them on baggage carts.
• Answer the entrance telephone and provide clear, accurate information to guests and employees.
• Remain alert and attentive and stay calm during periods of heavy business volume.
• Clearly communicate guest parking procedures and applicable costs.
• Perform other duties assigned by the supervisor, including assisting as Bellhelp.

Benefits

• Comprehensive medical, dental, vision, and drug coverage.
• Employee Assistance Program (EAP) for mental health and wellness support.
• Paid vacation, sick leave, and holidays.
• Parking options and a bus subsidy to help offset commute costs.
• Complimentary meal during shifts in the Team Member Cafeteria.
• Uniforms provided or a dry-cleaning allowance.
• Exclusive hotel discounts through Accor’s global network of properties.
• Training, development programs, and career growth opportunities.
• Team engagement events, community service initiatives, and wellness activities organized by the Heart Committee.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED