On Call - Valet Attendant

Omni Hotels & Resorts•New Orleans, LA

About The Position

The Valet Attendant greets hotel guests in a friendly and professional manner and parks and returns their vehicles promptly, courteously, and safely. The role also supports guest service, safe garage operations, and the successful operation of the department.

Requirements

Must be at least 21 years old.
Must have no more than one motor vehicle violation in the most recent two years.
Must have a valid Louisiana driver license.
Must have an excellent driving record.
Must be able to drive vehicles with both automatic and manual transmissions.
Must be able to work well under pressure in a fast-paced environment.
Must have excellent communication skills.
Must have strong customer-service skills.
Must be able to understand and speak basic English to communicate with guests and coworkers.

Nice To Haves

Prior cash-handling experience.

Responsibilities

Greet arriving and departing guests promptly, courteously, and professionally; welcome guests or thank them for their stay.
Inspect vehicles for visible interior or exterior damage and immediately notify a supervisor of any concerns.
Park and retrieve guest vehicles promptly while following safety standards, including driving slowly, sounding the horn when approaching ramps, and not using a cell phone or the vehicle’s audio system.
Provide guests with car tickets to identify their vehicles and ensure correct billing.
Offer assistance with luggage and directions, and communicate specific guest needs to Guest Services.
Follow procedures when using hotel equipment, including a man lift.
Follow Safe and Clean guidelines, including face-mask and social-distancing measures.
Monitor the garage for safety concerns such as water spills, oil slicks, or suspicious activity, and contact Loss Prevention when necessary.
Immediately report vehicle accidents to a supervisor, the Director of Rooms, and Loss Prevention; ensure guests are notified of damage before departure.
Keep the garage area clean, remove litter, and notify Housekeeping about overflowing trash cans.
Complete parking garage forms.
Perform cash-handling and credit-card procedures when necessary.
Perform other duties related to successful department operations as requested by management.