Valet Attendant – Le Meridien

Towne Park•Denver, CO

2d•Onsite

About The Position

The Valet Attendant, identified in the posting as a Guest Service Associate, provides attentive, friendly, and efficient hospitality services to guests. The role parks and retrieves guest vehicles promptly and safely, assists with luggage and bell services, and helps guests with directions, transportation, reservations, facility information, and other requests. The attendant explains parking rates and retrieval procedures, maintains accurate vehicle and claim-check records, and collects parking revenue when needed. The position follows established practices and procedures, with work frequently checked or verified. Most work is performed outdoors for extended periods, potentially for the entire shift, and may involve exposure to extreme heat and cold. Travel of up to 5% may be required.

Requirements

High school diploma or GED.
Valid driver's license for the state where applying, or within a commutable distance from that state, as applicable.
One month of related experience and/or training, or an equivalent combination of education and experience.
Knowledge of principles and processes for providing customer and personal services.
Ability to read and write standard English, comprehend simple instructions and short correspondence, write simple correspondence, and present information effectively in one-on-one and small-group situations.
Ability to perform basic arithmetic with three-digit numbers, use American currency, understand 24-hour and military time systems, and understand rates based on elapsed time.
Ability to perform parallel parking.
Ability to meet the physical demands of the role, including extended periods of sitting or standing, walking, possible running, climbing stairs, bending, kneeling, crouching, crawling, and lifting or moving objects.

Nice To Haves

Ability to operate a manual transmission.

Responsibilities

Maintain a pleasant, friendly, and professional demeanor with guests, coworkers, and clients; greet guests promptly, use their last names, and welcome them using the salutation of the day.
Follow proper phone etiquette and remain in designated areas when not completing other tasks.
Park and retrieve vehicles slowly and cautiously; open vehicle and hotel doors for guests.
Assist with bell services, luggage handling, and luggage storage as needed.
Help guests with directions, taxis, reservations, and other inquiries; provide information about facility outlets, meeting rooms, amenities, and local attractions.
Deliver messages, items, and guest amenities as requested, and shuttle guests to approved locations.
Explain parking rates and retrieval procedures; issue claim checks after receiving vehicle keys and collect claim checks before returning keys.
Complete and maintain vehicle ticket information, including key tags, guest folios, vehicle locations, damage surveys, and claim-check receipts; record vehicle locations on key tags after parking.
Calculate and collect parking revenue when needed.