On-Call Banquet Server | Atlanta Le Meridien

Shaner Hotels•Atlanta, GA

About The Position

The Banquet Server ensures quality customer service for guests during events and banquets. The role involves setting up assigned tables, serving food and beverages according to hotel specifications and group requirements, and maintaining clean and orderly work areas and equipment. The server must be available for a flexible schedule, including weekends, holidays, and varied shifts, to meet business needs.

Requirements

Ability to satisfactorily communicate with guests, management, and co-workers so they understand.
High school graduate or equivalent.
Meet the minimum age requirement to serve alcoholic beverages.
ServSafe and/or food safety training.
Alcohol awareness training, such as TIPS.

Nice To Haves

Previous experience in banquet operations and/or hospitality.
Some college.
Bilingual English/Spanish.
Knowledge of local activities and attractions appropriate for clientele.

Responsibilities

Set up assigned tables.
Retrieve and serve beverages and food orders to guest tables according to hotel specifications and group requirements.
Greet guests as they arrive and assist them with seating.
Take and retrieve alcoholic beverage orders using suggestive selling techniques when specified in function requirements.
Serve food courses and non-alcoholic beverages in accordance with departmental standards and function requirements.
Anticipate guests’ needs, respond promptly, acknowledge guests, and maintain positive guest relations.
Be familiar with hotel services and features and local attractions and activities to answer guest inquiries accurately.
Handle guest complaints and ensure guest satisfaction.
Monitor and maintain cleanliness, sanitation, and organization of assigned stations and service areas.
Maintain the cleanliness and condition of work areas and equipment.
Perform other duties as assigned.