On-Call Banquet Server

Horseshoe Bay Resort•Redwood City, CA

3d•$18 - $20

About The Position

Set up banquet rooms and serve food and beverages in a friendly, courteous, and professional manner according to Crescent’s quality standards. The role includes preparing rooms for events, attending pre-event roll calls, welcoming and assisting guests, serving courses and beverages, clearing dishes, and resetting rooms after events. The server must follow applicable requirements for serving alcoholic beverages and comply with hotel attendance, safety, and security procedures. Other job-related duties may be assigned by the supervisor.

Requirements

Ability to communicate in English.
Self-starting personality with an even disposition.
Maintain a professional appearance and manner at all times.
Ability to communicate well with guests.
Willingness to help coworkers and work as a team player.
Basic knowledge of food and beverage preparation, service standards, guest relations, and etiquette.
Knowledge of appropriate table settings and service ware.
Ability to understand and apply written product-labeling instructions for safe use of products and processes.
Ability to remember, recite, and promote menu items.
Ability to transport up to 30 pounds through a crowded room continuously throughout the shift.
Ability to operate beverage equipment, such as a coffee maker.

Responsibilities

Set up banquet rooms with linens, service ware, and glassware as instructed by the supervisor.
Attend roll call meetings before events to learn event details and guest and hotel expectations.
Greet guests and respond to requests in a friendly and courteous manner.
Serve food and beverages in the order and manner directed by the supervisor, maintaining consistency throughout the banquet.
Promptly remove dishes as guests finish each course or meal and at the end of the function.
Follow all state, federal, and corporate requirements related to serving alcoholic beverages.
Replenish beverages as needed and check guest satisfaction.
Reset banquet rooms according to the supervisor’s specifications after functions.
Comply with attendance rules and maintain regular availability for work.
Perform other job-related duties as assigned.
Maintain professional, courteous, and respectful interactions with guests and associates.
Follow hotel standards for work procedures, dress, grooming, punctuality, and attendance.
Adapt to changes, learn or improve skills, resolve routine problems, and seek help when needed.
Follow hotel security policies and procedures, including key controls, safe lifting, chemical use, and reporting safety hazards or concerns.