Banquet Server (On-Call)

DeFoor Hospitality Group•Madison, WI

About The Position

The Banquet Server sets up banquet and meeting rooms with the specified items and serves food and beverages at meetings, banquets, and catering events. The role includes providing polite and accurate service, attending to guests, clearing dishes, cleaning banquet areas, keeping count of guests, and completing post-event cleanup. The position also supports event setup and closing, including preparing and packing away tables, linens, decorations, place settings, and buffets. Servers greet and assist guests, respond to requests, convey special instructions to the kitchen and bar, serve food and drinks, and help maintain guest comfort and satisfaction. The role requires following safety and quality regulations, maintaining a professional appearance in the appropriate event uniform, and protecting confidential company, guest, and employee information.

Requirements

Be courteous and attentive to guests.
Have excellent interpersonal, communication, and customer service skills.
Be able to work as part of a team and follow instructions.
Be flexible to work shifts, including early mornings, late nights, weekends, and holidays.
Be able to function in a fast-paced and sometimes stressful environment.
Be able to meet the physical demands of the job, including standing, climbing stairs, and carrying heavy weights.
Hold a valid TABC card and be certified in Serving Alcohol with Care training.
Have an Alcohol Server Permit to serve alcohol at event functions where alcoholic beverages are present.
Have knowledge of the fire alarm system and evacuation procedures.
Be able to stand or walk for up to 8 hours.
Be able to handle heat and stress.
Be able to bend, reach, kneel, push, and stretch.
Be able to lift at least 50 pounds.
Be comfortable using a step stool or ladder.
Have clear vision for close cleaning and writing tasks and for distances up to 25 feet.
Have good finger dexterity for preparation work and writing.
Be able to use and lift arms for up to 8 hours.
Be able to carry food trays.

Responsibilities

Assist with event setup, including dressing and setting tables and checking the cleanliness of chairs, carpet, linens, and table items.
Assist with event closing by setting up and packing away tables, tablecloths, decorations, place settings, and buffets.
Greet guests as they enter and help them find their seats when necessary.
Answer guest questions, take orders, convey special instructions to the kitchen and bar, and serve food and beverages.
Set up chafing pans for buffets or serve plated meals from trays.
Return to tables periodically to ensure guests' needs are met.
Circulate through the room with trays of appetizers and beverages.
Conduct table touches and bus tables throughout events as needed.
Remove dirty dishes and linens as needed.
Empty, clean, and refill items according to side-work duties.
Direct guests to necessary services and features.
Support other staff to ensure guest satisfaction.
Adhere to safety and quality regulations.
Wear the appropriate event staff uniform and maintain a professional appearance.
Maintain confidentiality of company business, including financial status, guest information, and employee issues.
Respond quickly to guest requests.