On Call Banquet Server

HEI Hotels and Resorts • Annapolis, MD

1d • Onsite

About The Position

The Banquet Server assists the Banquet Manager in serving guests during banquet functions and helps ensure a positive guest experience. Duties include preparing and resetting banquet rooms, attending pre-event roll calls, greeting guests, serving food and beverages, clearing dishes, replenishing beverages, and following requirements for serving alcoholic beverages. The role requires regular attendance, teamwork, courteous guest service, and performing other job-related duties as assigned.

Requirements

• Basic knowledge of food and beverage preparation, service standards, guest relations, and etiquette.
• Knowledge of appropriate table settings and serviceware.
• Ability to understand and apply written product-labeling instructions for safe use of products and processes.
• Ability to remember, recite, and promote menu items.
• Ability to transport up to 30 pounds through a crowded room continuously throughout a shift.
• Ability to operate beverage equipment, such as a coffee maker, with or without reasonable accommodation.
• Ability to stand for long periods, with or without reasonable accommodation.
• Effective verbal and written communication skills.
• Ability to adapt communication style to different audiences, including supervisors, coworkers, and the public.
• Willingness to help coworkers with their duties and work as a team player, with or without reasonable accommodation.

Nice To Haves

• Hotel experience preferred.

Responsibilities

• Set up banquet rooms as instructed by the Supervisor, including linen, serviceware, and glassware.
• Attend roll call meetings before events to learn function details and guest and hotel expectations.
• Greet guests and respond to requests in a friendly and courteous manner.
• Serve food and beverages in the order and manner expected by the Supervisor.
• Promptly remove dishes as guests complete each course or meal and at the end of the function.
• Follow State, Federal, and Corporate requirements pertaining to serving alcoholic beverages.
• Replenish beverages as necessary and check with guests for overall satisfaction.
• Reset banquet rooms according to the Supervisor’s specifications after events.
• Comply with attendance rules and be available to work regularly.
• Perform other job-related duties as assigned.

Benefits

• Competitive compensation
• Health and wellness packages
• Medical insurance
• Dental insurance
• Vision insurance
• Paid time off, vacation, sick, and holiday programs
• Pet insurance
• Life insurance coverage, including supplemental, spousal, and child life insurance
• Short- and long-term disability plans
• 401(k) savings plan with matching funds
• Travel benefits
• Product and service discounts
• Hotel room discounts
• Daily pay

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed