Banquet Server - On call

Avion Hospitality Employee Services LLC•Lexington, KY

About The Position

A Banquet Server is responsible for setting up and serving assigned banquet functions. The role involves preparing banquet spaces, completing side work, understanding Banquet Event Orders and assigned menus, serving guests according to hotel standards, addressing guest concerns, and clearing and restocking banquet areas after events. The server is expected to maintain a friendly, professional demeanor, comply with hotel standards and applicable certifications, and attend meetings as required. Scheduling varies according to hotel needs, and other duties may be assigned by a supervisor or manager. The position involves frequent work indoors and occasional exposure to outdoor conditions. It requires frequent work in noisy settings and narrow aisles or passageways, along with regular interaction and communication with guests and colleagues. Physical demands include frequently crawling, pushing, pulling, and using finger dexterity; constant balancing, reaching, standing, walking, feeling, talking, hearing, and repetitive motions; and occasional stooping, kneeling, and lifting objects weighing 20–50 pounds. A criminal background check is required; a driver’s license, motor vehicle background check, and drug screen are not required.

Requirements

High school diploma or equivalent and/or experience in a hotel or related field preferred.
Alcohol Awareness Certification, in compliance with state regulations.
Ability to convey information and ideas clearly.
Ability to evaluate and select among alternative courses of action quickly and accurately.
Ability to work effectively in stressful, high-pressure situations.
Ability to listen to, understand, and clarify concerns and issues raised by coworkers and guests.
Ability to work with and understand financial information and data, and perform basic arithmetic functions.
Ability to maintain composure and objectivity under pressure.
Criminal background check required.
Ability to meet the physical requirements of the role, including lifting 20–50 pounds occasionally.

Nice To Haves

Hotel or related-field experience.
High school diploma or equivalent.

Responsibilities

Approach interactions with guests and employees in a friendly, service-oriented manner.
Maintain regular attendance according to hotel scheduling needs and Avion Hospitality standards.
Maintain appropriate personal appearance and grooming, including the required uniform and name tag.
Comply with Avion Hospitality standards, regulations, and applicable certification requirements, including Alcohol Awareness, food-handler, and safety requirements.
Perform preparatory tasks and side work to help ensure prompt and efficient guest service.
Read Banquet Event Orders and become familiar with the menu for assigned functions.
Serve guests in a friendly, courteous, and professional manner according to hotel standards.
Respond to guest problems, complaints, and accidents, referring matters to management when necessary.
Stay informed about hotel policies and safety procedures, including fire exits and fire extinguisher locations.
Keep the banquet storeroom organized and stocked with supplies needed for food service functions.
Clear banquet spaces after functions and properly store and restock equipment and supplies.
Handle lost-and-found items according to standards.
Attend meetings as required by management.
Perform other tasks or reasonable business duties as assigned by a supervisor or manager.