Valet Attendant: Sheraton Fort Worth Downtown

Towne Park•Fort Worth, TX

1d•Onsite

About The Position

The Guest Service Associate provides attentive, friendly, and efficient hospitality services to guests. The role involves safely and promptly parking and retrieving guest vehicles, assisting with luggage and bell services as needed, and supporting guests during arrival and departure. The associate also provides information and directions, responds to guest inquiries, and completes vehicle, key, ticket, and payment procedures. The hourly base pay range is $11 per hour plus cash tips. Standard shifts can range from 7:00 a.m.–3:00 p.m. or 3:00 p.m.–11:00 p.m. Employees may be eligible to enroll in accident, critical illness, hospital indemnity, and telemedicine benefits, as well as the company’s 401(k) retirement savings plan. Eligibility depends on job classification, length of employment, and hours worked; benefits may be subject to change and specific plan terms. Seasonal and temporary roles are not eligible for these benefits. The work is primarily outdoors, potentially for the entire shift, and may involve exposure to extreme heat and cold. Travel of up to 5% may be required.

Requirements

High school diploma or GED.
Valid driver’s license for the state of application, or within a commutable distance from that state, as applicable.
One month of related experience and/or training, or an equivalent combination of education and experience.
Knowledge of principles and processes for providing customer and personal services.
Ability to read and write standard English and understand simple instructions, correspondence, and memos.
Ability to write simple correspondence and present information effectively in one-on-one and small-group situations.
Ability to perform basic arithmetic involving three-digit numbers and American currency.
Ability to understand 24-hour and military time systems and rates applicable to elapsed time.
Ability to perform parallel parking.
Ability to meet the stated physical demands, including lifting or moving objects with exertion of up to 100 pounds occasionally, 50 pounds frequently, and 20 pounds constantly.

Nice To Haves

Ability to operate a manual transmission.

Responsibilities

Maintain a pleasant, friendly, and professional demeanor with guests, coworkers, and clients; acknowledge and greet guests within five feet, use guests’ last names, and welcome them using the salutation of the day.
Follow proper phone etiquette and remain in designated areas when not completing tasks.
Park and retrieve vehicles safely and cautiously; open vehicle and hotel doors for guests.
Assist guests with bell services, luggage storage, and luggage delivery or pickup where applicable.
Assist guests with directions, taxis, reservations, and other inquiries; provide information about facility outlets, meeting rooms, amenities, and local attractions.
Deliver messages, items, and guest amenities as requested, and shuttle guests to approved locations.
Explain parking rates and vehicle retrieval procedures to guests.
Issue claim checks after receiving vehicle keys, and collect claim checks before issuing keys.
Complete and maintain vehicle ticket information, including key tags, guest folios, vehicle locations, damage surveys, and claim-check receipts; record vehicle locations on key tags.
Calculate and collect vehicle revenue when needed.