Training Manager Jobs

About The Position

Requirements

• Honesty and a good work ethic.
• Strong customer service skills.
• Strong communication, organizational, and leadership skills.
• Basic computer proficiency.
• Ability to stand and walk for at least 75% of the shift.
• Ability to talk in person or on the phone for at least 75% of the shift.
• Ability to lift up to 50 pounds for less than 30% of the time.
• Demonstrate customer service that meets or exceeds customer needs.
• Actively listen, empathize with customers, and work collaboratively to solve problems.
• Recognize and define problems, analyze relevant information, consider alternative solutions, and seek additional assistance when needed.
• Demonstrate tact and appropriate behavior and language in interactions.
• Maintain timely communication with staff and supervisors to support productivity and prevent misunderstandings or disagreements.

Responsibilities

• Assist in recruiting, hiring, training, and developing staff.
• Assist with member service oversight and ensure staff provide a great customer experience.
• Perform front desk tasks, including greeting and welcoming members, giving gym tours, explaining BCM amenities, and responding to member service issues and questions.
• Assist with team member management and provide backup support to the Club Manager as needed.
• Help create and maintain a positive image of the club.
• Ensure the gym is opened and closed promptly when the Club Manager is absent.
• Assist with preparing schedules and covering shifts as needed.
• Supervise team members in the Club Manager’s absence.
• Assist with coaching and counseling performance to help achieve company standards.
• Assist with implementing and adhering to company policies and procedures.
• Assist with overseeing gym cleanliness and appearance.
• Ensure team members are aware of and trained on current marketing promotions.
• Assist with ordering supplies, maintaining inventory, and tracking reports as needed.
• Successfully complete and demonstrate the MIT training guide.

Benefits

• Dollars for Scholars Program
• Employee Appreciation Program
• Free membership for the employee and one family member or friend
• Team Member Support Team
• Health insurance
• Dental insurance
• Vision insurance
• Critical illness insurance
• Short-term disability insurance
• Accident insurance
• Voluntary life insurance
• Pet insurance
• Health Savings Account (HSA)
• Advancement opportunities