Manager In Training
Planet Fitness - Baseline Fitness•Denver, CO
•$20 - $20•Onsite
About The Position
The Manager In Training assists with overseeing gym operations to ensure a positive member experience. The role is intended to provide accelerated training in preparation for future club manager positions.
Requirements
- Honesty and a good work ethic.
- Strong customer service skills.
- Strong communication, organizational, and leadership skills.
- Basic computer proficiency.
- Ability to stand and walk for at least 75% of the shift.
- Ability to talk in person or on the phone for at least 75% of the shift.
- Ability to lift up to 50 pounds for less than 30% of the time.
- Demonstrate customer service that meets or exceeds customer needs.
- Actively listen, empathize with customers, and work collaboratively to solve problems.
- Recognize and define problems, analyze relevant information, consider alternative solutions, and seek additional assistance when needed.
- Demonstrate tact and appropriate behavior and language in interactions.
- Maintain timely communication with staff and supervisors to support productivity and prevent misunderstandings or disagreements.
Responsibilities
- Assist in recruiting, hiring, training, and developing staff.
- Assist with member service oversight and ensure staff provide a great customer experience.
- Perform front desk tasks, including greeting and welcoming members, giving gym tours, explaining BCM amenities, and responding to member service issues and questions.
- Assist with team member management and provide backup support to the Club Manager as needed.
- Help create and maintain a positive image of the club.
- Ensure the gym is opened and closed promptly when the Club Manager is absent.
- Assist with preparing schedules and covering shifts as needed.
- Supervise team members in the Club Manager’s absence.
- Assist with coaching and counseling performance to help achieve company standards.
- Assist with implementing and adhering to company policies and procedures.
- Assist with overseeing gym cleanliness and appearance.
- Ensure team members are aware of and trained on current marketing promotions.
- Assist with ordering supplies, maintaining inventory, and tracking reports as needed.
- Successfully complete and demonstrate the MIT training guide.
Benefits
- Dollars for Scholars Program
- Employee Appreciation Program
- Free membership for the employee and one family member or friend
- Team Member Support Team
- Health insurance
- Dental insurance
- Vision insurance
- Critical illness insurance
- Short-term disability insurance
- Accident insurance
- Voluntary life insurance
- Pet insurance
- Health Savings Account (HSA)
- Advancement opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
