External Manager in Training
About The Position
The External Manager in Training role prepares the employee to manage a store site and its employees. The role includes recruiting, hiring, training, scheduling, supervising, and evaluating employees; maintaining customer service and site standards; managing supplier and community relationships; communicating with employees and the Market Manager; organizing site operations and reporting; and analyzing financial information to maximize sales and net profits. The employee works with a minimum of direction and supervision and is expected to lead effectively at all times. Work is performed primarily indoors, but the employee must also work outside to clean parking lots and gas pumps and take out garbage. The role involves occasional exposure to cold temperatures when supervising work in a walk-in cooler or freezer, as well as occasional noise. Duties may change periodically based on business necessity.
Requirements
- High school diploma or GED preferred.
- Retail sales experience preferred.
- Ability to perform the essential duties and work in the described conditions.
- Ability to supervise and train employees in the use of equipment, tools, and materials listed in the Customer Service Representative and Assistant Site Manager job descriptions.
- Ability to supervise and manage functions listed in the Customer Service Representative and Assistant Site Manager job descriptions.
- Ability to use a computer or acquire the skills necessary to do so at the site, including analyzing reports and handling inventory control, cash control, and counseling notices.
- Valid driver’s license and adequate transportation to and from the bank and corporate management meetings.
- Ability to communicate orally and in writing in English.
- Ability to work with a minimum of direction and supervision.
Responsibilities
- Recruit, hire, train, motivate, counsel, and manage employees while applying non-discriminatory management practices.
- Assign and manage tasks to keep the site clean, stocked, organized, and maintained according to Company standards.
- Schedule employees within Company guidelines to support customer service and maintain the site image.
- Develop professional relationships with suppliers, resolve customer complaints promptly and professionally, and support a safe, positive image in the neighboring community.
- Prepare timely written performance appraisals and provide performance-based feedback.
- Train employees on customer service, site image, marketing execution, safety procedures, and safety awareness.
- Ensure employees receive timely communications and hold periodic ongoing communication meetings with site employees and the Market Manager.
- Evaluate site needs and develop action plans to meet objectives; organize and maintain site files and manuals.
- Supervise employees to ensure required reports are completed accurately and on time, merchandise is stocked and displayed attractively and priced correctly, and required employment posters and signs are accessible.
- Analyze daily sales and expenses and take action to maximize sales and net profits; budget and forecast P&L lines and manage merchandise margins.
- Safeguard and account for money received and disbursed, and perform other financial analysis to maximize sales and net profits.
- Perform other duties as assigned or delegated by the supervisor.
- Work outside as needed to clean parking lots and gas pumps and take out garbage.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
