Manager, Operations Control Center Training

Piedmont Airlines•Salisbury, MD

About The Position

Piedmont Airlines is seeking a Training Manager within its Operations Control Center (OCC). The role is responsible for developing and maintaining the company’s dispatch curriculum and supervising dispatch training for new hires, Coordinators, and Supervisors, as well as recurrent training and testing. The position reports to the Director, Operational Control. The manager ensures Operations Department compliance with company policy, legal requirements, International Civil Aviation Organization (ICAO) requirements, and Federal Aviation Standards and Regulations. The role also maintains dispatch systems using data from the company’s fuel program and aircraft performance, oversees updates to the Dispatch Training Manual, and helps OCC Managers plan the company’s response to irregular operations. On-call responsibilities are required as needed. The work takes place in a standard office, OCC, or classroom environment and involves computers and other office equipment. Some travel is required, and hours are flexible, including weekends and holidays. Occasional lifting of up to 25 pounds is required. Employment is contingent on a clear driving record, a 10-year criminal history records check, and a drug screen. Proof of high school or GED completion and being at least 18 years old are also required.

Requirements

Hold a valid FAA dispatch certificate.
Have excellent knowledge of and experience with the SABRE Flight Operations Suite.
Have at least five years of experience with a Part 121 airline’s operation center.
Have at least two years of teaching experience.
Have outstanding organizational skills and the ability to multitask.
Be able to work in a fast-paced environment and work well with all levels of management and support staff.
Have advanced ability with Microsoft Office Suite.
Provide proof of high school or GED completion.
Be at least 18 years old.
Meet the employment contingencies of a clear driving record, 10-year criminal history records check, and drug screen.

Responsibilities

Ensure Operations Department compliance with company policy and legal requirements, as well as ICAO requirements and Federal Aviation Standards and Regulations.
Develop and maintain the dispatch curriculum.
Supervise dispatch training for new hires, Coordinators, and Supervisors, including recurrent training and testing.
Update and maintain dispatch systems based on information from the company’s fuel program and aircraft performance.
Maintain a presence within the OCC and proactively help OCC Managers plan Piedmont’s response to irregular operations, including weather, aircraft mechanical, and IT issues affecting OCC systems.
Oversee updates to the Dispatch Training Manual.
Fulfill on-call responsibilities as required.