Manager on Duty, Operations Control Center

Piedmont Airlines•Salisbury, MD

About The Position

Piedmont Airlines is seeking a Manager on Duty within its Operations Control Center (OCC). The position is responsible for maintaining a presence in the OCC, managing Piedmont flight operations, and ensuring flights are conducted safely and efficiently. The Manager on Duty oversees OCC personnel during a shift, makes daily operational decisions in coordination with Maintenance Control, scheduling, and dispatch, and provides leadership to dispatch staff. The position reports to the Director of Operational Control. The role requires five years of airline operational experience and comprehensive knowledge of civil aviation regulations, standards, and recommended practices. Work takes place in a standard office environment using computers and other office equipment, and some travel is required. Occasional lifting of up to 25 pounds is required. Employment is contingent on a clear driving record, a 10-year Criminal History Records Check, and a drug screen. Proof of high school or GED completion and a minimum age of 18 are also required.

Requirements

Five years of airline operational experience.
Comprehensive knowledge of civil aviation regulations, standards, and recommended practices.
Demonstrated leadership, strategic vision, and managerial competency.
Strong teamwork skills.
Ability to set and meet strict deadlines and ensure other managers meet corresponding deadlines.
Creative, innovative, and idea-driven working style.
Ability to identify strategic development opportunities and collaboratively develop new ideas.
Excellent verbal and written interpersonal and communication skills.
Ability to develop strong working relationships at all levels, internally and externally.
Ability to assess situations, understand issues, solve problems, and make clear, concise recommendations on operational decisions.
Ability to multitask in a fast-paced, dynamic environment.
Self-motivation, initiative, and commitment.
Proof of high school or GED completion.
Minimum age of 18.
Clear driving record, satisfactory 10-year Criminal History Records Check, and required drug screen.

Nice To Haves

Bachelor’s degree.
Airman Certificate.
Certification in AI, Power BI, Tableau, Six Sigma, or equivalent.
Three years of experience in Airline Operations Management.
Experience onboarding and refining operational software, especially CAE Flightscape.
Experience automating operational tasks to improve efficiency and eliminate redundancy, preferably OCC operating procedures.

Responsibilities

Ensure Operations Department compliance with company policy, legal requirements, ICAO standards, and Federal Aviation Standards and Regulations.
Oversee personnel working in the Operations Control Center during a shift.
Make daily operational decisions while considering constraints in Maintenance Control, scheduling, and dispatch.
Lead Dispatch, Dispatch Supervisors, and Dispatch Coordinators in support of the company's highest possible safety standards.
Schedule and administer dispatchers’ time off, including vacation.
Communicate operational issues frequently and clearly to Piedmont leadership and American Airlines, as applicable.
Ensure dispatcher schedules and rest requirements comply with applicable regulations.
Ensure dispatchers have the resources needed to perform their duties in compliance with company policy, procedures, and applicable regulations.
Execute safety risk management, safety assurance, and safety promotion in accordance with safety management system (SMS) principles.