Manager on Duty, Operations Control Center

Piedmont Airlines•Salisbury, MD

10d•$100,000

About The Position

Piedmont Airlines is hiring a Manager on Duty in its Operations Control Center (OCC). The role is responsible for maintaining a presence in the OCC, managing Piedmont flight operations, and ensuring flights are conducted safely and efficiently. The successful candidate will have five years of airline operational experience. This position reports to the Director of Operational Control. The Manager on Duty oversees OCC personnel during a shift, makes daily operational decisions in view of constraints across Maintenance Control, scheduling, and dispatch, and provides leadership to Dispatch, Dispatch Supervisors, and Dispatch Coordinators. The role also manages dispatcher schedules and time off, communicates operational issues to Piedmont leadership and American Airlines as applicable, ensures regulatory compliance for dispatcher schedules and rest periods, and supports dispatchers with the resources needed to perform their work. The position executes safety risk management, safety assurance, and safety promotion in accordance with safety management system (SMS) principles. The position is based in a standard office environment using computers and other office equipment, and some travel is required. Occasional lifting of up to 25 pounds is required. Employment is contingent upon a clear driving record, a 10-year Criminal History Records Check, and a drug screen as required. Proof of high school or GED completion is required, and applicants must be at least 18 years old. The starting salary is $100,000 annually. The application deadline is November 13, 2026.

Requirements

Five years of airline operational experience.
Comprehensive knowledge of civil aviation regulations, standards, and recommended practices.
Ability to demonstrate strong leadership, strategic vision, and managerial competency.
Strong teamwork skills.
Ability to set and meet strict deadlines while ensuring other managers adhere to deadlines.
Creative, innovative, and idea-driven working style.
Ability to identify strategic development opportunities and collaboratively develop ideas with team members.
Excellent verbal and written interpersonal and communication skills.
Ability to develop strong working relationships internally and externally at all levels.
Ability to assess situations, understand issues, solve problems, and make clear, concise recommendations on key operational decisions.
Ability to multitask in a fast-paced, dynamic environment.
Self-motivation, initiative, and commitment.
Clear driving record, successful 10-year Criminal History Records Check, and drug screen as required.
Proof of high school or GED completion; minimum age of 18.

Nice To Haves

Bachelor’s degree.
Airman Certificate.
Certification in AI, Power BI, Tableau, Six Sigma, or equivalent.
Three years of experience in Airline Operations Management.
Experience onboarding and refining operational software, especially CAE Flightscape.
Experience automating operational tasks to improve efficiency and eliminate redundancy, preferably OCC operating procedures.

Responsibilities

Ensure Operations Department compliance with company policy, legal requirements, ICAO standards, and Federal Aviation Standards and Regulations.
Oversee personnel employed in the Operations Control Center during a shift.
Make daily operational decisions considering constraints in Maintenance Control, scheduling, and dispatch.
Lead Dispatch, Dispatch Supervisors, and Dispatch Coordinators in support of the company’s highest possible safety standards.
Schedule and administer dispatchers’ time off, including vacation.
Communicate operational issues frequently and clearly to Piedmont leadership and American Airlines, as applicable.
Ensure dispatcher schedules and rest requirements comply with applicable regulations.
Ensure dispatchers have the resources necessary to perform their duties in compliance with company policy, procedures, and regulations.
Execute safety risk management, safety assurance, and safety promotion in accordance with safety management system principles.