Manager On Duty

Muckleshoot Casino Resort • Auburn, WA

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About The Position

The Manager On Duty oversees casino and resort operations during assigned shifts, maintaining a proactive presence on the casino floor and addressing guest concerns, operational issues, safety matters, and emergencies. The role supports consistent service aligned with Muckleshoot Casino Resort’s brand standards and works across departments to meet financial, operational, and guest-service objectives.

The Manager On Duty applies knowledge of casino operations, gaming regulations, internal controls, HR policies, and operational procedures. The position coordinates with managers, Team Members, Security, regulatory agencies, and the Office of the COO and CEO; provides reports to support decision-making; and helps maintain a positive, collaborative work environment. The role also monitors property conditions and supports business continuity across gaming, hotel, food and beverage, entertainment, and special events.

Requirements

• Ability to obtain a Class IIIA gaming license.
• Minimum 5–10 years of progressive leadership experience, specifically in casino gaming, hospitality, or resort operations, with demonstrated responsibility for property operations and guest service.
• Valid Washington State Driver’s License.
• Proficiency with Microsoft Office, including Excel, Word, and PowerPoint, and player tracking systems.
• Knowledge of training development, infrastructure implementation, and marketing systems.
• Strong knowledge of gaming regulations, internal controls, company policies, and applicable regulatory requirements, including Title 31 and the Bank Secrecy Act.
• Ability to exercise independent judgment, make timely decisions, and manage emergencies, escalated guest situations, incidents, and business continuity needs.
• Ability to manage multiple tasks simultaneously and efficiently.
• Strong situational awareness and risk-management skills, including the ability to identify and address emerging guest-service, safety, operational, and reputational concerns.
• Excellent written and verbal communication skills, including incident reports, operational summaries, and executive communications.
• Financial and business acumen, including operational performance, labor management, expense control, revenue opportunities, and risk assessment.
• Ability to monitor overall property performance and respond to changing operational needs across gaming, hotel, food and beverage, entertainment, special events, and other business areas.
• Commitment to providing exceptional service to internal and external guests.
• Experience with high-volume, complex casino operations.
• Exceptional leadership skills, including the ability to inspire and motivate cross-functional teams, foster collaboration, and drive results in a fast-paced environment.

Nice To Haves

• Bachelor’s degree in a related field preferred.

Responsibilities

• Maintain a proactive presence on the casino floor and resolve guest complaints and issues promptly and effectively.
• Ensure service delivery aligns with Muckleshoot Casino Resort brand standards and promotes a positive image of the property and its Team Members.
• Model expected professional behavior and appearance.
• Provide actionable feedback and identify opportunities to improve the guest experience.
• Collaborate with departments to meet financial, operational, and guest-service objectives.
• Maintain current knowledge of casino operations, special events, and promotions.
• Ensure proper execution of emergency response protocols and interactions with regulatory agencies.
• Provide recommendations and coordinate with managers regarding immediate Team Member suspensions and patron exclusions.
• Maintain knowledge of internal controls, HR policies, and operational procedures.
• Enforce compliance with gaming regulations, including anti-money laundering, Bank Secrecy Act, game integrity, and Title 31 procedures.
• Liaise with the Office of the COO and CEO and provide clear, effective reports to support strategic decision-making.
• Assist Team Members with developing and implementing personalized succession plans.
• Ensure relevant information is communicated consistently and accurately across departments.
• Create, maintain, and facilitate a positive work environment.
• Engage Guests and Team Members with a positive, professional demeanor.
• Practice, support, and promote Muckleshoot Casino’s Mission, Vision, and Values.
• Work with Security during emergencies or evacuations to ensure proper protocols and policies are followed.
• Conduct shift walk-throughs and ensure equipment or signage malfunctions, facility disrepair, and casino safety or cleanliness issues are addressed promptly.
• Perform other duties as assigned.

Benefits

• Competitive salary starting at $143,231.58, depending on experience, with discretionary performance bonuses twice a year.
• Fully paid medical, prescription drug, dental, and vision coverage for the employee, with competitive premiums for dependents.
• Complimentary meals and covered Team Member parking.
• Employer-paid life insurance, long-term disability, and accidental death and dismemberment coverage.
• Flexible Spending Account options for health care expenses.
• Company-paid gaming licenses (Class A and Class B).
• Additional voluntary benefits and retirement plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed