Manager On Duty

Sendik's Food Market•Milwaukee, WI

About The Position

The Manager on Duty (MOD) models and promotes Sendik’s culture by consistently providing best-in-class service to guests. The MOD provides general assistance to the store when a Store Director or Assistant Store Director is absent. As part of the store leadership team, the MOD demonstrates accountability, strong team-management skills, and hands-on involvement on the sales floor and with the team. Sendik’s describes its values as Service, Passion, and Nimbleness. The role calls for engaging guests, seeking product knowledge, committing to quality, responding quickly to customers, and finding solutions.

Requirements

Must be at least 18 years old because the role requires operating store equipment.
Prior food-handling and cooking experience, preferably in a grocery setting, and leadership experience are required.
Eagerness to interact with customers.
Strong sense of teamwork and ability to anticipate team needs.
Strong knowledge of local and state health, sanitation, and safety regulations.
Ability to work quickly and efficiently in a fast-paced environment.
Ability to adapt quickly to changing conditions, priorities, and circumstances.
Ability to maintain composure, meet deadlines, and work effectively under pressure.
Ability to take initiative and make independent decisions about department needs and priorities under general supervision.
Excellent time-management, prioritization, and organizational skills.
Excellent problem-solving and conflict-resolution skills.
Strong computer skills, including working knowledge of Microsoft Office and Google products.
Ability to stand, walk, lift, bend, and push or pull for extended periods.
Ability to lift up to 50 pounds.

Responsibilities

Serve customers throughout the store while modeling Sendik’s culture and providing best-in-class customer service, including greeting, engaging, delighting, and thanking guests.
Provide timely, friendly customer service by answering questions, making suggestions, and resolving complaints.
Manage all areas of the store, lead by example, and apply effective management techniques.
Maintain store conditions, including full and fresh perishables, sanitation standards, the weekly sales ad, pricing, organization, and appearance.
Perform store opening and closing duties when a Store Director or Assistant Store Director is absent.
Communicate daily with departments to assess needs and production schedules.
Assist departments with the greatest need and report staffing concerns to the Store Director or Assistant Store Director.
Delegate tasks and assist with training and coaching.
Assist with receiving and stocking daily deliveries.
Create department displays and end caps based on weekly sales.
Assist with ordering and inventory as directed by the Store Director or Assistant Store Director.
Assist with promotional sales events.
Train and mentor new associates throughout the store.
Maintain a clean and safe work environment by following safety and sanitation regulations and procedures.
Assist with other store duties as needed.