Manager On Duty

Muckleshoot Casino Resort • Auburn, WA

8d

About The Position

The Manager On Duty maintains a proactive presence across the casino property, resolves guest concerns, and ensures service reflects Muckleshoot Casino Resort brand standards. The role supports financial, operational, and guest-service objectives by collaborating with departments, keeping current on operations and events, and providing clear communications and reports to senior leadership. It also promotes a positive work environment and supports team-member development and succession planning.

The Manager On Duty oversees operational safety and compliance, including emergency response, regulatory interactions, gaming regulations, internal controls, company policies, and Title 31/BSA procedures. The role coordinates with managers on immediate team-member suspensions and patron exclusions, works closely with Security during emergencies or evacuations, and conducts shift walk-throughs to identify and address facility, equipment, signage, safety, and cleanliness issues. Other duties may be assigned.

Requirements

• Ability to obtain a Class IIIA gaming license.
• Minimum 5–10 years of progressive leadership experience, specifically in casino gaming, hospitality, or resort operations, with demonstrated responsibility for property operations and guest service.
• Valid Washington State driver’s license.
• Proficiency with Microsoft Office, including Excel, Word, and PowerPoint, and player tracking systems.
• Knowledge of training development, infrastructure implementation, and marketing systems.
• Strong knowledge of gaming regulations, internal controls, company policies, and applicable regulatory requirements, including Title 31/BSA.
• Ability to exercise independent judgment, make timely decisions, and manage emergencies, escalated guest situations, incidents, and business continuity needs.
• Ability to manage multiple tasks simultaneously and efficiently.
• Strong situational awareness and risk-management skills, including identifying and addressing emerging guest-service, safety, operational, and reputational concerns.
• Excellent written and verbal communication skills, including incident reports, operational summaries, and executive communications.
• Demonstrated financial and business acumen, including operational performance, labor management, expense control, revenue opportunities, and risk assessment.
• Ability to monitor overall property performance and respond to changing needs across gaming, hotel, food and beverage, entertainment, special events, and other business areas.
• Commitment to providing exceptional service to internal and external guests.
• Experience with high-volume, complex casino operations.
• Exceptional leadership skills, including the ability to inspire and motivate cross-functional teams, foster collaboration, and drive results in a fast-paced environment.

Nice To Haves

• Bachelor’s degree in a related field preferred.

Responsibilities

• Maintain a proactive presence on the casino floor and resolve guest complaints and issues promptly and effectively.
• Ensure service delivery aligns with Muckleshoot Casino Resort brand standards and creates a positive image of the property and team members.
• Model expected professional behavior and appearance.
• Provide actionable feedback to improve the guest experience and identify opportunities for continuous improvement.
• Collaborate with departments to meet financial, operational, and guest-service objectives.
• Maintain current knowledge of casino operations, special events, and promotions.
• Ensure proper execution of emergency response protocols and interactions with regulatory agencies.
• Provide recommendations and coordinate with managers regarding immediate team-member suspensions and patron exclusions.
• Maintain knowledge of internal controls, HR policies, and operational procedures.
• Enforce gaming-regulation compliance, including anti-money laundering, Bank Secrecy Act, game integrity, and Title 31 procedures.
• Liaise with the Office of the COO and CEO and provide clear reports to support strategic decision-making.
• Assist team members with developing and implementing personalized succession plans.
• Ensure consistent and accurate communication of relevant information across departments.
• Create, maintain, and facilitate a positive work environment.
• Engage guests and team members with a positive, professional demeanor.
• Practice, support, and promote Muckleshoot Casino’s Mission, Vision, and Values.
• Work with Security during emergencies and evacuations to ensure proper protocols and policies are followed.
• Conduct shift walk-throughs and ensure equipment or signage malfunctions, facility disrepair, and casino safety or cleanliness issues are addressed promptly.
• Perform other duties as assigned.

Benefits

• Competitive salary starting at $143,231.58, dependent on experience.
• Discretionary performance bonuses twice a year.
• Fully paid medical, prescription drug, dental, and vision coverage for the employee, with competitive premiums for dependents.
• Complimentary meals.
• Covered team-member parking.
• Employer-paid life insurance, long-term disability, and accidental death and dismemberment coverage.
• Flexible Spending Account options for health-care expenses.
• Company-paid Class A and Class B gaming licenses.
• Additional voluntary benefits and retirement plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed