Manager, Operations Control Center Training

Piedmont Airlines•Salisbury, MD

10d

About The Position

Piedmont Airlines is seeking a Training Manager within its Operations Control Center (OCC). The position is responsible for developing and maintaining the company’s dispatch curriculum and supervising dispatch training for new hires, Coordinators, and Supervisors, as well as recurrent training and testing. The successful candidate will have a valid FAA dispatch certificate, excellent knowledge and experience with a Flight Operations Suite, and at least five years of experience with a Part 121 airline’s operation center. The position reports to the Director, Operational Control. The role also involves maintaining dispatch systems using data from the company’s fuel program and aircraft performance, overseeing updates to the Dispatch Training Manual, and helping OCC Managers plan the company’s response to irregular operations. On-call responsibilities may be required. The work takes place in a standard office, OCC, or classroom environment, includes some travel, and has flexible hours that may include weekends and holidays. Employment is contingent on a clear driving record, a 10-year criminal history records check, a drug screen, proof of high school or GED completion, and being at least 18 years old.

Requirements

Valid FAA dispatch certificate.
Excellent knowledge and experience with the SABRE Flight Operations Suite.
Five years of experience with a Part 121 airline’s operation center.
Two years of teaching experience.
Outstanding organizational skills and ability to multitask.
Ability to work in a fast-paced environment.
Ability to work well with all levels of management and support staff.
Advanced ability with Microsoft Office Suite.
Proof of high school or GED completion.
Minimum age of 18.
Clear driving record, 10-year criminal history records check, and drug screen.

Responsibilities

Ensure Operations Department compliance with company policy and legal requirements, including International Civil Aviation Organization (ICAO) and Federal Aviation Standards and Regulations.
Develop and maintain the dispatch curriculum.
Supervise dispatch training for new hires, Coordinators, and Supervisors, including recurrent training and testing.
Update and maintain dispatch systems based on data from the company’s fuel program and aircraft performance.
Maintain a presence within the OCC and proactively help OCC Managers plan the company’s response to irregular operations, including weather, aircraft mechanical, and IT issues affecting OCC systems.
Oversee updates to the Dispatch Training Manual.
Fulfill on-call responsibilities as required.